What is better Birdeye or CloudAgent? When you need a reliable Customer Support Software product for your business you must invest time and evaluate various options. It doesn’t have to be difficult, and can be as quick as matching their functions in a table like the one below. You will also get a good idea how each product performs. For example, on this page you can check Birdeye’s overall score of 9.0 and compare it against CloudAgent’s score of 7.2; or Birdeye’s user satisfaction level at 97% versus CloudAgent’s 100% satisfaction score.
The assessment will help you find out the pros and cons of each software, and decide which matches your requirements better. Beyond the rich features, the application that is easy to understand and use is always the better product.
We realize that not all businesses have the time to scrutinize a large number of different solutions, so we created a list of recommendations that you may find useful. Our top choices for the Reputation Management Software category are: Hootsuite, Qualtrics CX, Yotpo.
Birdeye integrates with over 3,000 software systems to automate reviews, online visibility, operations, and revenue. Among the third-party applications that Birdeye integrates with include the following:
Cro Software Solutions
FreshBooks
InvoiceASAP
MoverBase
Peachtree
QuickBooks Desktop
QuickBooks Online
Square
The Edge
Zoho CRM
Birdeye also seamlessly integrates with Google apps and services:
Google private API for Reviews
Google My Business
Google Messaging
Google Maps
Google Knowledge Panel
Advanced Google analytics
Google single sign-in
Google Seller Ratings
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
AMN Healthcare, Boardwalk, Ace Rent-a-Car
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A reliable reputation management and customer experience software designed to help businesses transform their customers into a powerful marketing engine. It allows businesses to analyze various customer feedback and reviews across major social channels, surveys, and review sites. Birdeye provides businesses a solid platform for review generation, monitoring, management, and marketing.
Apart from integration with all leading CRM systems, helpdesk software and analytics engines, CloudAgent has also been integrated with vertical-specific software like patient care software, real estate software, back-end support software etc.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mahindra Finance, Akzo Nobel, Rural Shores
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
CloudAgent provides businesses with a cloud-based contact center designed to handle inbound, outbound, and blended communications.
It may not always be sufficient to simply compare Birdeye and CloudAgent with one another. While reliable features, pricing plans and customer reviews are all crucial and should be considered when making a final decision, you should also take a look at the recognition and awards claimed by each product. Frequently a less dominant solution may turn out to be an amazing choice that was distinguished with SaaS awards such as our Experts’ Choice Award which proves that despite limited market popularity it’s a significant contender to the services that dominate the market.
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