What is better BioXM or Zoho Desk? Finding the best Knowledge Management Software product is all about assessing numerous solutions and determining the top application for your specific needs. Our unique system will give you an instant look at the general rating of BioXM and Zoho Desk. For total quality and performance, BioXM scored 7.6, while Zoho Desk scored 9.0. On the other hand, for user satisfaction, BioXM earned N/A%, while Zoho Desk earned 100%.
Below you can also verify their functions, terms, plans, etc. to see which application will be more suitable for your situation. An important feature to evaluate is whether the app can toggle on/off permissions on various types of users to limit the exposure of any critical business data.
We realize that not all people have enough time to try out a large number of different products, so we prepared a list of suggestions that you may find useful. Our top selections for the Knowledge Management Software category are: Zendesk, ServiceNow Knowledge Management, Zendesk.
An all-in-one knowledge management software designed to facilitate better integrated, evidence-based research and development for clinical research, biomarker discovery, drug discovery, health informatics, agriculture, genome analysis, synthetic biology, and brain science.
Zoho Desk offers three priced packages plus a free version packed with basic business support features. A 15-day trial with no credit card requirement is also available for businesses and individuals who want to take Zoho Desk for a spin.
Free
3 Agents
Email Inbox & Web-form
Work Modes
Customizable Help Center
Knowledge Base
Community Forums
Re-Branding
Domain Mapping
Priority SLAs
Basic Reports
Agent Dashboards
Manager Dashboards
Ticket Overview Dashboard
The Team Feed
Remote Support (for one user)
Standard – $18/agent/month (billed monthly) or $12/agent/month (billed annually) plus tax, as applicable
All Free features plus:
Social & Community Channels
Product Based Ticket Management
Help Center Themes Gallery
Public Knowledge Base
SLAs & Escalations
Workflow, Assignment & Supervise Rules
Customer Happiness Ratings
Reports & Dashboards
Work Modes for Tickets
Marketplace Extensions & Integrations
ASAP – Embeddable Self Service
24×5 Phone Support
Add-On ( ₹300/Light Agent)
Professional – $30/agent/month (billed monthly) or $20/agent/month (billed annually) plus tax, as applicable
All Standard features plus:
Multi-department Ticketing
Team Management
Telephony
Automatic Time Tracking
Blueprint – Basic Process Management
Round Robin Ticket Assignment
Agent Collision
Tasks, Events & Call Activities
Ticket Templates
Private Marketplace Extensions
SLA Dashboards
Ticket Sharing
Mobile SDK
24×5 Chat Support
Add-On ( ₹300/Light Agent)
Enterprise – $45/agent/month (billed monthly) or $35/agent/month (billed annually) plus tax, as applicable All Professional features plus:
Zoho Desk integrates with the following business systems and applications:
Zoho CRM
Zoho Reports
Zoho Projects
Zoho Creator
Salesforce
Microsoft
Customer Thermometer
Twilio
G Suite
RingCentral
Facebook
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
CoffeeRocket, WesTel International, Hibner
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Zoho Desk is a support desk platform that helps you deliver top quality customer support with tools that increase agent productivity and improve analytic operations. Equipped with robust reporting tools and analytics, managers can keep track of their agents’ KPIs and address performance issues and make data-driven decisions.
No Knowledge Management Software will manate to cater to all the needs of a company. While core functionalities of BioXM and Zoho Desk are important you should also carefully study the integrations supported by a given product. Very often you will already be using various kinds of SaaS software in your company and it’s much more beneficial to select apps that integrate well with each other. If you do that you will be able to ensure a reliable transfer of data between your teams and software used, which can really reduce time wasted on migrating between one software and the next.
Page last modified
Why is FinancesOnline free?
FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
