What is better AVOXI Genius or Unymira Knowledge Center? Today’s corporations need the most effective Customer Support Software product to stay competitive. On this page we help you with buying the right service, by allowing you to assess AVOXI Genius and Unymira Knowledge Center down to the very details of their individual modules.
You can also make use of our general scoring values, which rate the software all round quality and performance. AVOXI Genius got a 9.0 score, while Unymira Knowledge Center has a score of 8.0. Likewise, you can compare their general user satisfaction rating: 97% (AVOXI Genius) against N/A% (Unymira Knowledge Center). Bear in mind to choose the software that best matches your most crucial priorities, not the application with the most robust features.
We are aware that not all companies have enough time to examine dozens of different products, so we came up with a list of recommendations that you may find useful. Our top selections for the Call Center Software category are: JustCall, Freshdesk Contact Center, Zendesk.
AVOXI Genius primarily supports computer telephony integration, including integration with third-party apps and protocols such as:
Salesforce
Microsoft Dynamics
Zoho CRM
CRM solutions
Two-Way Data Synchronization
APIs and SDKs
Reporting API
Integrations API
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Island Outpost, Argos Assistance, SHR Global
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An efficient, affordable, and user-friendly web-based contact center platform that allows businesses to better manage their communications using innovative tools like IVR and ACD. This lightweight platform is designed for the use of SMEs and large enterprises. It has a robust quality management module with a call scoring feature.
Contact USU for more information about their basic and enterprise pricing options. You can also sign up for a demo to see if the software is a perfect fit for your business.
USU Knowledge Management integrates with the following business systems and applications:
ServiceNow
Salesforce
Genesys
NICE inContact
Slack
Zendesk
SAP
Microsoft Dynamics NAV
BMC
Sharepoint
Microsoft
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
1&1, Alactel-Lucent, BMW, Nestle
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A leading knowledge management solution for call centers and contact centers. It helps customer-facing agents with relevant, easy to understand knowledge so that they can provide better, more efficient customer service.
If you continue having second thoughts about which app will work best in your case it may be a sensible idea to check out each service’s social metrics. Such metrics are quite often a sign of how popular each app is and how big is its online presence. For instance, in case of Facebook AVOXI Genius has 566 likes on their official page while Unymira Knowledge Center profile is liked by 50 people.
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