What is better AVOXI Genius or uContact? When you need a competent Customer Support Software product for your enterprise you should invest time and evaluate a wide range of solutions. It doesn’t have to be tricky, and can be as simple as matching their traits in a table like the one below. You will also get a good idea how each product functions. For instance, on this page you can check AVOXI Genius’s overall score of 9.0 and compare it against uContact’s score of 8.0; or AVOXI Genius’s user satisfaction level at 97% versus uContact’s 100% satisfaction score.
The comparison can help you spot the strengths and weaknesses of each software, and decide which matches your requirements better. On top of the robust features, the solution which is simple and intuitive is always the better choice.
Users who want to save some time or would like to get a Call Center Software suggestion from our team might want to take a look at these top choices for the current year: JustCall, Freshdesk Contact Center, Zendesk.
AVOXI Genius primarily supports computer telephony integration, including integration with third-party apps and protocols such as:
Salesforce
Microsoft Dynamics
Zoho CRM
CRM solutions
Two-Way Data Synchronization
APIs and SDKs
Reporting API
Integrations API
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Island Outpost, Argos Assistance, SHR Global
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An efficient, affordable, and user-friendly web-based contact center platform that allows businesses to better manage their communications using innovative tools like IVR and ACD. This lightweight platform is designed for the use of SMEs and large enterprises. It has a robust quality management module with a call scoring feature.
uContact offers an API Rest to integrate with any third party solution.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Chamba Te Presta, Telemedic, Grupo Eminent
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
uContact is an attractive, comprehensive, true “All in One” Contact Center platform that enables businesses to deliver the best service and experience to their customers.
All the data, information and experiences that we presented in this table were collated from official vendor websites, marketing resources available online, real-life experience from real customers as well as our personal direct use of every service by an expert. We put a lot of effort to comprehensively analyze every solution, so we not only study it ourselves, but we also correlate our observations with views of other users from the B2B community.
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