What is better AVOXI Genius or ALVAO? There are many Customer Support Software products available for businesses these days. The best way to find out which service fits your needs best is to examine them side by side. For example, here you can compare AVOXI Genius and ALVAO for their overall score (9.0 vs. 8.7, respectively) or their user satisfaction rating (97% vs. 96%, respectively).
You can also review their capabilities and pricing stipulations and other valuable data below. When matching products make sure to check their related features and mark their distinctive elements to get a clearer picture of both deals. Similarly, keep in mind to check secondary factors such as security, backup, intuitiveness, and customer support.
We know that not all companies have the time to test dozens of different solutions, so we came up with a list of recommendations that you may find useful. Our top choices for the Call Center Software category are: Freshdesk Contact Center, JustCall, Zendesk.
AVOXI Genius primarily supports computer telephony integration, including integration with third-party apps and protocols such as:
Salesforce
Microsoft Dynamics
Zoho CRM
CRM solutions
Two-Way Data Synchronization
APIs and SDKs
Reporting API
Integrations API
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Island Outpost, Argos Assistance, SHR Global
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An efficient, affordable, and user-friendly web-based contact center platform that allows businesses to better manage their communications using innovative tools like IVR and ACD. This lightweight platform is designed for the use of SMEs and large enterprises. It has a robust quality management module with a call scoring feature.
ALVAO is an IT service management and enterprise service management platform that helps Microsoft business users enhance productivity while improving processes.
It may not always be enough to just compare AVOXI Genius and ALVAO with each other. Although useful tools, pricing and user reviews are all crucial and should be included when making a final choice, you should also check out the recognition and awards won by each app. Very often a less known app may turn out to be an amazing choice that was a winner of many SaaS awards such as our Great User Experience Award which reveals that in spite of lesser market popularity it’s a worthy contender to the services that dominate the market.
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