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Compare Avaya Aura Call Center Elite vs. Kampyle

Today’s corporations look for the top Customer Support Software product to continue to be competitive. On this page we help you with choosing the best product, by allowing you to evaluate Avaya Aura Call Center Elite and Kampyle down to the very details of their individual modules. It is also possible to check our general scoring values, which rate the software overall quality and performance. Avaya Aura Call Center Elite got a 7.1 score, while Kampyle has a score of 6.9. Likewise, it is possible to compare their general user satisfaction rating: 100% (Avaya Aura Call Center Elite) against 100% (Kampyle). Don’t forget to choose the solution that best answers your most crucial needs, not the software with the most robust features. Our team put a lot of effort to review all popular Customer Support Software services available on the market, but among them these three deserved our special attention: Freshdesk, Zendesk, Salesforce Essentials.
Software

Avaya Aura Call Center Elite

VS

Kampyle

VS

Avaya Aura Call Center Elite screenshot Kampyle screenshot
Pricing Details

Total Score

Our Score

7.1 ?

Our Score

6.9 ?

Client Experience

Client Experience

Client Experience

100% ?

Client Experience

100% ?

Price

Price

by quote

by quote

Price Scheme

Price Scheme

Quote-based Quote-based
Complete Review

Complete Review

Product Info

Product Info

Deliver a unified and highly personalized customer experience that builds your brand and fosters long-term loyalty.
Get a deep understanding of why customers are behaving the way they do on your website. Correlate the data with your web analytics for even deeper insights.
Useful Links
Phone Number

Phone Number

1-866-GO-AVAYA 1-855-526-7953
Prominent Clients

Prominent Clients

Landmark Bank, Franciscan Alliance, San Jose Earthquakes, Wind River Puma, Canon, Telstra, Clarks
Available Languages

Available Languages

English English
Support Types

Support Types

Phone
Ticket
Phone
Ticket
Pricing Plans

Pricing Plans

Pricing available by quote only. Contact Avaya Call Center Elite for more pricing details.

Pricing by quote only. Contact Kampyle directly for more pricing information.

Vendor Email

Vendor Email

info.boston@kampyle.com
Devices Supported

Devices Supported

Windows
Android
iPhone/iPad
Mac
Windows
Pricing Details

Pricing Details

Learn more about Avaya Aura Call Center Elite pricing Learn more about Kampyle pricing
Available Features

Available Features

Avaya Aura Call Center Elite FEATURES

Inbound
  • ACD (Automatic Call Distribution) System
  • Call Queue Management
  • CTI (Computer Telephony Integration)
  • IVR (Interactive Voice Response)
  • Skills Based Routing
Outbound
  • Auto Dialer
  • Campaign Management
  • Outbound IVR
  • Predictive Dialer
  • Preview Dialer
  • Progressive Dialer
Blended
  • Call Back
  • Case & Contact Management
  • Virtual Call Center Support
  • Web Collaboration
Analysis and Reporting
  • Call Monitoring
  • Call Recording
  • Customized Reports
  • Real-Time Reporting

Kampyle FEATURES

  • Customer Feedback and Data Drill-down and Reporting
  • Net Promoter Scoring
  • Social media integration
  • Search for canned answers
  • Embed in website
  • Multi-language
  • Whitelabel
  • Email
  • API
  • Integration with 3rd parties
  • Segmentation
  • Multi-user dashboard
Vendor's Address

Vendor's Address

4655 Great America Parkway
Santa Clara, CA 95054
USA
7 Menachem Begin Ramat Gan, 52681 Israel
Customer Types

Customer Types

Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Available Integrations

Available Integrations

No information available.

Kampyle supports integrations with the following business systems and applications:

  • Adobe Analytics
  • Google Analytics
  • ClickTale (Heat Mapping)
  • IBM TeaLeaf (Session Recording)
  • LivePerson
  • Medalla
  • SessionCam
  • Moxie
  • BigCommerce
  • Facebook
  • LinkedIn
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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The services compared on this page are only a sliver of our entire Customer Support Software category and you should keep in mind that there may be more desirable options available. If you would like to ensure you make the best possible choice for your business we strongly suggest that you test more services first. You can also consider to consult our top 10 Customer Support Software ranking to see which software are at the moment the best ones and leaders in the market.