What is better Avaya Aura Call Center Elite or Interactive Intelligence CaaS? Getting the proper Customer Support Software product is as straightforward as evaluating the solid and weaker functionalities and terms offered by Avaya Aura Call Center Elite and Interactive Intelligence CaaS. Here you can also match their overall scores: 7.1 for Avaya Aura Call Center Elite vs. 7.7 for Interactive Intelligence CaaS. Or you can look at their general user satisfaction rating, N/A% for Avaya Aura Call Center Elite vs. 100% for Interactive Intelligence CaaS.
We suggest that you put some effort and analyze their specific functions and determine which one is the better alternative for your organization. Likewise, remember to consider your company’s or industry’s special circumstances, for example, a multilingual software for a global team or a mobile version to help you work on the go.
We did our best to prepare reviews of all popular Customer Support Software products offered on the market, but among all the ones we reviewed these three deserved our special attention: Zendesk, Freshdesk, Freshdesk Omni.
Interactive Intelligence supports integrations with the following business systems and applications:
Amazon Web Services
Microsoft® Lync® Server
Microsoft Dynamics® CRM
Buzzient Enterprise™
Oracle Social Experience
Astute
Heat (FrontRange)
Onyx (Consona)
Remedy (BMC)
Oracle Service Cloud
SAP
Salesforce®
Siebel (Oracle)
NICE
Verint
Aspect
PureCloud
OrgSpan Select
OrgSpan Connect CIC
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A secure, single-instance cloud contact center service is a solution of choice for mid-size to large, mission-critical contact centers and businesses operations.
No Customer Support Software will be perfect enough to cover all the requirements of a specific team. Though main functionalities of Avaya Aura Call Center Elite and Interactive Intelligence CaaS should matter you should also carefully study the integrations provided by a given service. In many cases your team will already be making use of various kinds of B2B software in your company and it’s always better to choose services that integrate well with one another. That way you will be able to be certain of a smooth exchange of information between your teams and software used, which can significantly reduce time wasted on migrating between one product and the next.
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