What is better Atlassian Confluence or ProProfs Help Desk? The perfect Customer Support Software is a service that can address your company’s unique needs. You can find which option is best suited for your company if you examine a wider range of products before you decide which one is the best.
For instance, Atlassian Confluence and ProProfs Help Desk are scored at 9.1 and 8.5, respectively, for all round quality and performance. Likewise, Atlassian Confluence and ProProfs Help Desk have a user satisfaction rating of 98% and 100%, respectively, which indicates the general response they get from customers. Better yet, reach put to a current client of the software and ask for their opinion about the solution in question.
If you have to quickly locate the best Collaboration Software according to our experts we advise you try out these products: monday.com, Wrike, Smartsheet.
The Atlassian Developer Network also gives you the resources to build your own add-ons and have them listed on the Atlassian Marketplace.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Facebook, Skype, Microsoft
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Collaboration software that lets you build your own workspace through customized pages, which facilitate easier knowledge sharing, ease collaboration, and improve user engagement. The platform offers various built-in templates for Pages, along with features to help organize these pages. Inline and page comments also speed up the feedback process.
ProProfs Help Desk has a 15-day free trial for its paid plan. Payment plans are available in monthly or annual terms. The ProProfs Help Desk plan has the following inclusions:
ProProfs Help Desk Monthly Plan – starts at $30/user/month
ProProfs Help Desk Annual Plan – starts at $20/user/month
ProProfs Help Desk integrates with Salesforce, ProProfs Knowledge Base, and ProProfs Chat.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sony, Dell, Cisco
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Cloud-based customer service help desk ticketing software that features shared inboxes, knowledge base, and chat for seamless collaboration and faster issue resolution. The end results are better customer experience and greater customer satisfaction.
If you are still having second thoughts about which solution will work best for your business it might be a good idea to analyze each service’s social metrics. Such metrics are quite often an indicator of how popular a given service is and how wide is its online presence. For example, in case of Facebook Atlassian Confluence has 53108 likes on their official page while ProProfs Help Desk profile is liked by 25109 users.
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