What is better Atera or Pulsedesk? It’s easy to our scoring system to give you a general idea which Customer Support Software product is more suitable for your company. For overall product quality, Atera earned 9.0 points, while Pulsedesk received 8.9 points. Meanwhile, for user satisfaction, Atera scored 100%, while Pulsedesk scored 98%.
Details about their unique elements, tools, supported platforms, customer service, plus more are available below to give you a more correct analysis. Keep in mind to choose only the tools that you need to avoid wasting cash for functions which are redundant.
We are aware that not all businesses have enough time to test a large number of various products, so we prepared a list of suggestions that you may find useful. Our top selections for the IT Service Software category are: Zendesk, Freshservice, LiveAgent.
Atera integrates with the following business systems and applications:
Webroot
AnyDesk
Ninite Pro
Warranty Master
IT Glue
TeamViewer
ScreenConnect
Zapier
QuickBooks Online
QuickBooks Desktop
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Nano Geek, PC4Less, Microtek Solutions
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Atera brings the entire IT business together by its unique combination of RMM, remote control, and PSA in one system. This innovative network management solution is capable of remotely monitoring an unlimited number of servers and workstations, as well as powerful ticketing and customer satisfaction surveying and billing and invoicing.
If you are still having doubts about which product will be best in your case it might be a sound idea to analyze each service’s social metrics. Such metrics are quite often a sign of how popular a given solution is and how extensive is its online presence. For instance, in case of Facebook Atera has 1228 likes on their official page while Pulsedesk profile is liked by 36 users.
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