What is better Atera or OTRS? You can use our scoring system to help you get a general idea which Customer Support Software product is more suitable for your business. For overall product quality, Atera earned 9.0 points, while OTRS gained 8.4 points. Meanwhile, for user satisfaction, Atera scored 100%, while OTRS scored 99%.
Specifics of their unique elements, tools, supported platforms, customer service, etc. are provided below to give you a more accurate assessment. Remember to get only the tools your company needs to avoid wasting resources for tools that you won’t be using.
We are aware that not all people have the time to try out dozens of various services, so we prepared a list of suggestions that you may find useful. Our top choices for the IT Service Software category are: Freshservice, Zendesk, LiveAgent.
Atera integrates with the following business systems and applications:
Webroot
AnyDesk
Ninite Pro
Warranty Master
IT Glue
TeamViewer
ScreenConnect
Zapier
QuickBooks Online
QuickBooks Desktop
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Nano Geek, PC4Less, Microtek Solutions
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Atera brings the entire IT business together by its unique combination of RMM, remote control, and PSA in one system. This innovative network management solution is capable of remotely monitoring an unlimited number of servers and workstations, as well as powerful ticketing and customer satisfaction surveying and billing and invoicing.
A comprehensive, enterprise-grade service management platform built to streamline the ticket request process for businesses in customer service, IT service management, and corporate security sectors.
All the data, information and reviews that we provided in this analysis were taken from official company pages, marketing resources available online, real-life experience from real customers as well as our personal direct use of every product by an expert. We do our best to thoroughly test every app, so we not only study it on our own, but we also compare our findings with views of other people from the SaaS community.
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