What is better Atera or osTicket? There are many Help Desk Software products in the market today. The ideal way to find out which service fits your needs best is to compare them side by side. For example, here you can review Atera and osTicket for their overall score (9.0 vs. 7.1, respectively) or their user satisfaction rating (100% vs. N/A%, respectively).
It’s also possible to review their individual modules and pricing terms as well as other valuable details below. When matching products be sure to analyze their corresponding features and mark their distinctive elements to get a clearer picture of both deals. What is more bear in mind to assess secondary factors including security, backup, intuitiveness, and customer service.
Our experts made sure to prepare reviews of all popular IT Service Software solutions offered on the market, but among all the ones we reviewed these three caught our special attention: Zendesk, LiveAgent, Freshservice.
Atera integrates with the following business systems and applications:
Webroot
AnyDesk
Ninite Pro
Warranty Master
IT Glue
TeamViewer
ScreenConnect
Zapier
QuickBooks Online
QuickBooks Desktop
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Nano Geek, PC4Less, Microtek Solutions
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Atera brings the entire IT business together by its unique combination of RMM, remote control, and PSA in one system. This innovative network management solution is capable of remotely monitoring an unlimited number of servers and workstations, as well as powerful ticketing and customer satisfaction surveying and billing and invoicing.
osTicket is an open source customer support ticket management software. It enables you to collect all incoming enquirers from phone calls, email, and web forms into one platform.
No Help Desk Software will manate to solve all the needs of a business. Even though key functionalities of Atera and osTicket are important you should also carefully study the integrations offered by a given service. Quote frequently you will already be using various kinds of B2B software in your company and it’s always more beneficial to opt for products that integrate well with each other. With that approach you will be able to be certain of an effortless transfer of data between your teams and apps, which can really reduce time devoted to migrating between one solution and the next.
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