What is better Answerbase or ScreenConnect? Finding the ideal Customer Support Software for your business is essential to increasing your company’s productivity. In our platform, it is simple to evaluate various solutions to see which one is the most suitable software for your needs. Here you can match Answerbase vs. ScreenConnect and check out their overall scores (8.2 vs. 9.0, respectively) and user satisfaction rating (N/A% vs. 96%, respectively).
It's also possible to analyze the details of costs, terms, plans, capabilities, tools, and more, and determine which software offers more benefits for your business. In practice, choose the software that allows you to add/remove features and price terms to complement your sales growth or lack of it.
We know that not all businesses have enough time to examine a wide range of various solutions, so we prepared a list of recommendations that you may find useful. Our top choices for the Customer Support Software category are: Zendesk, Freshdesk, Freshdesk Omni.
Answerbase offers free use for 30 days for a limited period of time, time and a total of four enterprise pricing packages for users to choose from. Give the details a look, and select the best option for your business:
Answerbase offers a comprehensive suite of developer APIs to help you create a Q&A solution for your specific needs or enable custom integration within your mobile apps, web properties, and others.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Adobe, General Mills, Sagicor
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Answerbase is a knowledge management application for eCommerce and customer support.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
You don’t want just a wide set of useful tools and flexible pricing plans from a well-known Customer Support Software. Almost as significant as core features is a quality customer support. You want to make sure that when you have any questions about Answerbase or ScreenConnect, or you face some problems, or maybe you’ll need to request a certain update or functionality beneficial to your business you can trust in a responsive and helpful customer support. See if options such as phone support, tickets or live chat are available. It’s also a significant advantage if you are able to enjoy personal training or at least a knowledge base you can use.
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