Zoho Desk
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Advanced Wiki
- Private Q&As
- Built-in Workflow
- Version Control
- Search and Discovery
Pricing Info
Pricing Info
AllAnswered offers three SMB and enterprise pricing plans for users to choose from. It also offers a 14-day free trial with no credit card required.
Team Plan – $5/user/month
- 10GB Storage/User
- Unlimited Wiki Pages and Q&As
- Unlimited Communities
- Private or Open Communities
- Built-in Workflow Management
- Single Sign-On, SAML
- Dashboard and Analytics
- Subdomain
- Slack Integration
- Priority Support
- All features of the Team Plan
- Basic Support
Enterprise Plan – By quote
- All features of the Team Plan
- Brand/Style Customization
- Custom User Authentication
- 99.9% Uptime SL
- Custom Data Retention
Integrations
Integrations
AllAnswered seamlessly integrates with a number of business applications and tools listed below. It also offers RESTfuls APIs for custom integration.
- Slack
- Microsoft Teams
- GitHub
- Jira
- Bitbucket
- Draw.io
- Figma
- inVision
- Zeplin
- Google Docs, Google Sheets, Google Slides, Google Form
- YouTube
- Vimeo
- Wistia
- Spotify
- Slideshare
- CodePen
- Pastebin
- Okta
- Azure Active Directory
- Microsoft 365
- GSuite
- OneLogin
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
The Patient Company, Grass Valley, AffiniPay
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
AllAnswered is an all-in-one, AI-powered knowledge management software designed to help engineering teams, human resources, customer support, and other knowledge workers manage and grow their knowledge base.
Company Email
Company's Address
AllAnswered Comparisons
Popular AllAnswered Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Ticketing System
- Call Center Software
- Social Support Software
- Agent Productivity
- Knowledge Base and Forums
- Company-wide Collaboration
- Reporting and Insights
- Help Desk Essentials
Pricing Info
Zoho Desk offers three priced packages plus a free version packed with basic business support features. A 15-day trial with no credit card requirement is also available for businesses and individuals who want to take Zoho Desk for a spin.
Free
- 3 Agents
- Email Inbox & Web-form
- Work Modes
- Customizable Help Center
- Knowledge Base
- Community Forums
- Re-Branding
- Domain Mapping
- Priority SLAs
- Basic Reports
- Agent Dashboards
- Manager Dashboards
- Ticket Overview Dashboard
- The Team Feed
- Remote Support (for one user)
Standard – $18/agent/month (billed monthly) or $12/agent/month (billed annually) plus tax, as applicable
All Free features plus:
- Social & Community Channels
- Product Based Ticket Management
- Help Center Themes Gallery
- Public Knowledge Base
- SLAs & Escalations
- Workflow, Assignment & Supervise Rules
- Customer Happiness Ratings
- Reports & Dashboards
- Work Modes for Tickets
- Marketplace Extensions & Integrations
- ASAP – Embeddable Self Service
- 24×5 Phone Support
- Add-On ( ₹300/Light Agent)
Professional – $30/agent/month (billed monthly) or $20/agent/month (billed annually) plus tax, as applicable
All Standard features plus:
- Multi-department Ticketing
- Team Management
- Telephony
- Automatic Time Tracking
- Blueprint – Basic Process Management
- Round Robin Ticket Assignment
- Agent Collision
- Tasks, Events & Call Activities
- Ticket Templates
- Private Marketplace Extensions
- SLA Dashboards
- Ticket Sharing
- Mobile SDK
- 24×5 Chat Support
- Add-On ( ₹300/Light Agent)
Enterprise – $45/agent/month (billed monthly) or $35/agent/month (billed annually) plus tax, as applicable All Professional features plus:
- Live Chat
- Zia – Artificial Intelligence (Beta)
- Help Center Customization
- Multi-brand Help Center
- Advanced Process Management
- Custom Functions
- Multi-level IVR
- Global Reports & Dashboards
- Scheduled Reports
- Contract Management
- Validation Rules
- Field Watching
- Multiple Business Hours & Holidays
- Role-based Data Sharing
- 50 Light Agents
- Add-On ( ₹300/Light Agent)
Integrations
Zoho Desk integrates with the following business systems and applications:
- Zoho CRM
- Zoho Reports
- Zoho Projects
- Zoho Creator
- Salesforce
- Microsoft
- Customer Thermometer
- Twilio
- G Suite
- RingCentral
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
CoffeeRocket, WesTel International, Hibner
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Zoho Desk is a support desk platform that helps you deliver top quality customer support with tools that increase agent productivity and improve analytic operations. Equipped with robust reporting tools and analytics, managers can keep track of their agents’ KPIs and address performance issues and make data-driven decisions.
Company Email
sales@zohocorp.com
Contact No.
Company's Address
Zoho Corporation
4141 Hacienda Drive
Pleasanton, CA 94588
USA
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Popular Zoho Desk Alternatives
Every time you pick a app that you think will be an actual asset for your team you shouldn’t only limit yourself to what reviewers have to say about it. Quite frequently individual experience with the app will vary, depending on your own goals and work processes. That’s why in our reviews we also give our User Satisfaction Rating for every solution to give you a quick impression of how real users of AllAnswered and Zoho Desk rate their contact with the solution. Our algorithm is based on advanced analysis of product mentions on other websites, social media and blogs, so you are going to receive a full and credible overview of what other users think about each product. In this case AllAnswered has a total satisfaction rating at 93% while for Zoho Desk 100% of people say they had a positive experience with it.
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