What is better AllAnswered or Zoho Desk? Specific organizations want different types of Knowledge Management Software. To learn which solution meets your requirements, consider assessing various solutions feature by feature including their terms and costs. Furthermore, you can get a quick idea of their general efficiency and customer feedback by having a look at our smart scoring system.
The results are: AllAnswered (8.0) vs. Zoho Desk (9.0) for general quality and usefulness; AllAnswered (93%) vs. Zoho Desk (100%) for user satisfaction rating. Check out their strong and weaker points and decide which software is a better choice for your company. One simple but effective tactic is to note down the advantages and disadvantages of both applications side by side and see which solution is better.
We realize that not all companies have the time to scrutinize dozens of various services, so we prepared a list of suggestions that you may find useful. Our top choices for the Knowledge Management Software category are: Zendesk, ServiceNow Knowledge Management, Zendesk.
AllAnswered seamlessly integrates with a number of business applications and tools listed below. It also offers RESTfuls APIs for custom integration.
Slack
Microsoft Teams
GitHub
Jira
Bitbucket
Draw.io
Figma
inVision
Zeplin
Google Docs, Google Sheets, Google Slides, Google Form
YouTube
Vimeo
Wistia
Spotify
Slideshare
CodePen
Pastebin
Okta
Azure Active Directory
Microsoft 365
GSuite
OneLogin
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
The Patient Company, Grass Valley, AffiniPay
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
AllAnswered is an all-in-one, AI-powered knowledge management software designed to help engineering teams, human resources, customer support, and other knowledge workers manage and grow their knowledge base.
Zoho Desk offers three priced packages plus a free version packed with basic business support features. A 15-day trial with no credit card requirement is also available for businesses and individuals who want to take Zoho Desk for a spin.
Free
3 Agents
Email Inbox & Web-form
Work Modes
Customizable Help Center
Knowledge Base
Community Forums
Re-Branding
Domain Mapping
Priority SLAs
Basic Reports
Agent Dashboards
Manager Dashboards
Ticket Overview Dashboard
The Team Feed
Remote Support (for one user)
Standard – $18/agent/month (billed monthly) or $12/agent/month (billed annually) plus tax, as applicable
All Free features plus:
Social & Community Channels
Product Based Ticket Management
Help Center Themes Gallery
Public Knowledge Base
SLAs & Escalations
Workflow, Assignment & Supervise Rules
Customer Happiness Ratings
Reports & Dashboards
Work Modes for Tickets
Marketplace Extensions & Integrations
ASAP – Embeddable Self Service
24×5 Phone Support
Add-On ( ₹300/Light Agent)
Professional – $30/agent/month (billed monthly) or $20/agent/month (billed annually) plus tax, as applicable
All Standard features plus:
Multi-department Ticketing
Team Management
Telephony
Automatic Time Tracking
Blueprint – Basic Process Management
Round Robin Ticket Assignment
Agent Collision
Tasks, Events & Call Activities
Ticket Templates
Private Marketplace Extensions
SLA Dashboards
Ticket Sharing
Mobile SDK
24×5 Chat Support
Add-On ( ₹300/Light Agent)
Enterprise – $45/agent/month (billed monthly) or $35/agent/month (billed annually) plus tax, as applicable All Professional features plus:
Zoho Desk integrates with the following business systems and applications:
Zoho CRM
Zoho Reports
Zoho Projects
Zoho Creator
Salesforce
Microsoft
Customer Thermometer
Twilio
G Suite
RingCentral
Facebook
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
CoffeeRocket, WesTel International, Hibner
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Zoho Desk is a support desk platform that helps you deliver top quality customer support with tools that increase agent productivity and improve analytic operations. Equipped with robust reporting tools and analytics, managers can keep track of their agents’ KPIs and address performance issues and make data-driven decisions.
In the event you are still having second thoughts about which app will work best for your business it might be a good idea to investigate each service’s social metrics. Such metrics are usually an indicator of how popular a given solution is and how extensive is its online presence. For example AllAnswered Twitter profile has currently 10 followers. At the same time Zoho Desk Twitter is followed by 31380 people.
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