What is better AIChatbot or Wix Answers? Different companies require different types of Customer Support Software. To find out which service meets your needs, consider evaluating various alternatives feature by feature an taking into consideration their terms and costs. Likewise, you will get a quick idea of their overall effectiveness and customer feedback by having a look at our smart scoring system.
The results are: AIChatbot (8.5) vs. Wix Answers (8.9) for all round quality and performance; AIChatbot (96%) vs. Wix Answers (100%) for user satisfaction rating. Analyze their high and weak points and decide which software is a more sensible choice for your company. An effective, simple way is to write the strengths and weaknesses of both applications next to each other and see which solution comes on top.
People who don't have much time or could use a Customer Support Software suggestion from our team might want to investigate these top choices for this year: Zendesk, Freshdesk, Freshdesk Omni.
Wix Answers offers four paid plans priced depending on your required functionalities. The vendor also offers a 14-day free trial plan in case you want to take a closer look at its features before committing to a subscription:
Self-Service – $24/agent/month
Customize help center
Create articles and FAQs
Collaborate on articles
Translate side by side
Use out-of-the-box SEO
Use built-in search
Use contextual help widgets
Optimize knowledge base with insights
Multi-Channel – $60/agent/month
Access features of the Self-Service plan
Provide customer support via email, web forms, chat, and Facebook
View all interactions, customer history, and data panel in a single timeline
Automate actions and real-time triggers
Optimize workflows with unlimited labels and queues
Access actionable insights
Unlimited – $80/agent/month
Pay as you go for calls, charged per minute
Access features of the multi-channel plan
Access knowledge base, calls, tickets, and chats in a single tab
Monitor calls dashboard
Support all communication funnels using help widgets
Manage internal notes, tasks, and escalation processes
Wix Answers offers ready-to-use integrations with the following:
Salesforce
Slack
Jira
Zapier
CrowdIn
Unbabel
Klaus
Hubspot
Enabley
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Getty Images, Guesty, MyHeritage
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Next-generation help desk software that puts all support channels under one platform. Includes knowledge base, tickets, chats, and calls in a one-tab workspace for a better agent and client interaction. Automation features optimize day-to-day customer support tasks while a single timeline view allows agents to see client details and history without having to navigate between tabs.
Every time you choose a app that you think will work best for your team you shouldn’t only pay attention to what experts have to say about it. Very often personal experience with the software may change, depending on your own goals and work processes. That’s why in our reviews we also provide our User Satisfaction Rating for every product to give you a reliable overview of how real users of AIChatbot and Wix Answers evaluate their experience with the solution. Our algorithm is based on complex analysis of product mentions on other websites, social media as well as blogs, so you are going to receive a complete and reliable picture of what other customers think about every app. In this example AIChatbot got a total satisfaction rating at 96% while for Wix Answers 100% of people express they had an enjoyable experience with it.
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