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Compare Accelo vs ManageEngine ServiceDesk

What is better Accelo or ManageEngine ServiceDesk? If you want an effective Contract Lifecycle Management Software product for your organization you need to take time to evaluate several alternatives. It doesn’t have to be tricky, and can be as straightforward as matching their functionalities in a table like the one below. You will also get a good idea how each product performs. For instance, on this page you can check Accelo’s overall score of 8.6 and compare it against ManageEngine ServiceDesk’s score of 8.7; or Accelo’s user satisfaction level at 94% versus ManageEngine ServiceDesk’s 100% satisfaction score.

The contrast will help you spot the good and bad points of each software, and choose which one fits you requirements better. Beyond the main features, the solution that’s simple to grasp and use is always the better option.

Our experts made sure to review all popular Professional Services Automation Software - PSA products available on the market, but among all the ones we reviewed these three caught our special attention: Wrike, QuickBooks Enterprise, monday.com.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.6

User Satisfaction

CUSTOMER EXPERIENCE 94%

Pricing

Starting from $16

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Process automation
  • Sales module
  • Team scheduling
  • Client records
  • Synchronization
  • Timers
  • Mobile app
  • Automated notifications
  • Quotes
  • Project planning
  • Project tracking
  • Project collaboration
  • Activity stream
  • Task management
  • Time tracking
  • Expenses
  • Invoicing
  • Client portal
  • Issues dashboard
  • Integrations

Pricing Info

Accelo offers various products you can mix and match and choose from. There’s also a free trial available which you can get by signing up in Accelo. For the products, here are its pricing details:

Sales

Sales Plus – $16/user/month (billed annually) or $19/user month-to-month

  • Client Portal
  • Email Campaigns
  • Quotes
  • Smart CRM & Email Tracking
  • Sales Tracking
  • Tasks, Notes & Attachments

Sales Premium – $34/user/month (billed annually) or $39/user month-to-month

  • All Sales Plus Features
  • Automated Triggers and Notifications
  • Customized Business Processes
  • Team Scheduling
  • Unlimited Custom Sale Types

Projects

Projects Plus – $16/user/month (billed annually) or $19/user month-to-month

  • Client Database & Email Tracking
  • Client Portal
  • Client Signoffs & Approvals
  • Project Management
  • Tasks, Notes & Attachments
  • Time Billing & Invoicing

Projects Premium – $34/user/month (billed annually) or $39/user month-to-month

  • All Projects Plus Features
  • Automated Triggers & Notifications
  • Customized Business Processes
  • Expenses
  • Team Scheduling
  • Unlimited Custom Projects Types

Service

Service Plus – $16/user/month (billed annually) or $19/user month-to-month

  • Client Database
  • Client Portal
  • Client Signoffs & Approvals
  • Email Tracking
  • Service & Issue Tracking
  • Tasks, Notes & Attachments
  • Time Billing & Invoicing

Service Premium – $34/user/month (billed annually) or $39/user month-to-month

  • All Service Plus Features
  • Automated Triggers & Notifications
  • Customized Business Processes
  • Expenses
  • Team Scheduling
  • Unlimited Custom Issue Types

Retainers

Retainers Plus – $16/user/month (billed annually) or $19/user month-to-month

  • Contract & Retainer Tracking
  • Client Database
  • Client Portal
  • Client Signoffs & Approvals
  • Email Tracking
  • Tasks, Notes & Attachments
  • Time Billing & Invoicing

Retainers Premium – $34/user/month (billed annually) or $39/user month-to-month

  • All Retainers Plus Features
  • Automated Triggers & Notifications
  • Customized Business Processes
  • Expenses
  • Team Scheduling
  • Unlimited Custom Retainer Types

ServOps (includes all products above in one)

ServOps Plus – $34/user/month (billed annually) or $39/user month-to-month

  • All Plus Plan Features of Sales, Projects, Service, and Retainers Products

ServOps Premium – $69/user/month (billed annually) or $79/user month-to-month

  • All ServOps Plus Features
  • Automated Triggers & Notifications
  • Customized Business Processes
  • Expenses
  • Team Scheduling
  • Unlimited Custom Sale, Project, Ticket and Retainer Types

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Angie’s List, Relevant, ZirMed

Integrations

Accelo integrates with the following business systems and applications:

  • Office 365
  • Google for Work
  • Salesforce
  • MailChimp
  • QuickBooks
  • Xero
  • Authorize.net
  • PayPal
  • JIRA
  • Stripe
  • Campaign Monitor
  • Zapier

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Accelo is a cloud-based software that combines the simple and powerful tools for professional services for businesses.

Company Email

Contact No.

Company's Address

530 Howard St, Floor 2
San Francisco, CA, 94105
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.7

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $10

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Multi language support coupled with smooth API integration
  • Solid Knowledge Base
  • Self Service Portal with password security
  • Modifiable help desk system
  • Service Level Agreements
  • Flexible ticket management
  • Mobile support compatibility with iPhone, iPad, and Android apps
  • Multiple channel support
  • Flexible out-of-the-box integrations with 3rd party apps
  • Easy & effective asset management
  • Effective incident and problem management

Pricing Info

ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.

Standard (IT Help Desk)

  • Cloud
    • starts from $10/tech/month billed annually or $12/month billed monthly
    • Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
  • On-Premise
    • starts from $120/tech billed annually
    • Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes

Professional (IT Help Desk + Asset)

  • Cloud
    • starts from $21/tech/month billed annually or $23/month billed monthly
    • starts from $45/month or $495/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $248/tech billed annually
    • starts from $495/year – 2 techs and 250 nodes

Enterprise (IT Help Desk + Asset + ITIL)

  • Cloud
    • starts from $50/tech/month billed annually or $58/month billed monthly
    • starts from $115/month or $1,195/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $598/tech billed annually
    • starts from $1,195/year – 2 techs and 250 nodes

Add-ons

  • Service Catalog – $1,195/year available for Standard and Professional plans
  • Problem Management – $1,195/year available for the Professional plan only
  • Project Management – $1,195/year available for Standard and Professional plans

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Hallmark, Lufthansa, GE, Intel, Airbus

Integrations

ManageEngine Service Desk is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:

Add-Ons

  • Social IT
  • WAN RTT Monitor
  • 3D Datacenter Floor
  • Cisco

Plug-Ins

  • Oracle
  • Sybase
  • NCM
  • Cassandra
  • Windows Azure
  • NetFlow
  • SAP
  • Websphere
  • Amazon
  • Microsoft

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

ManageEngine ServiceDesk is an integrated help desk solution offering asset and project management built on the ITIL framework.

Company Email

support@servicedeskplus.com

Contact No.

Company's Address

Zoho Corporation
4141 Hacienda Drive
Pleasanton, CA 94588
USA

If you compare different Contract Lifecycle Management Software products you shouldn’t simply look at their features list and offered pricing plans. Pay attention to the fact that the solution should be adjusted to your standards and team so the more flexible their offer the better. Check which systems are supported by Accelo and ManageEngine ServiceDesk and be certain you will get mobile support for whichever devices you work on in your company. You should also learn which languages and countries are supported, as this may be a deal breaker for many firms.

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