Accelo vs ManageEngine ServiceDesk Plus 2026 Comparison

Accelo

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

Accelo

List of Features

Process automation
Sales module
Team scheduling
Client records
Synchronization
Timers
Mobile app
Automated notifications
Quotes
Project planning
Project tracking
Project collaboration
Activity stream
Task management
Time tracking
Expenses
Invoicing
Client portal
Issues dashboard
Integrations

Pricing Info

Accelo

Pricing Info

Accelo offers various products you can mix and match and choose from. There’s also a free trial available which you can get by signing up in Accelo. For the products, here are its pricing details:

Sales

Sales Plus – $16/user/month (billed annually) or $19/user month-to-month

Client Portal
Email Campaigns
Quotes
Smart CRM & Email Tracking
Sales Tracking
Tasks, Notes & Attachments

Sales Premium – $34/user/month (billed annually) or $39/user month-to-month

All Sales Plus Features
Automated Triggers and Notifications
Customized Business Processes
Team Scheduling
Unlimited Custom Sale Types

Projects

Projects Plus – $16/user/month (billed annually) or $19/user month-to-month

Client Database & Email Tracking
Client Portal
Client Signoffs & Approvals
Project Management
Tasks, Notes & Attachments
Time Billing & Invoicing

Projects Premium – $34/user/month (billed annually) or $39/user month-to-month

All Projects Plus Features
Automated Triggers & Notifications
Customized Business Processes
Expenses
Team Scheduling
Unlimited Custom Projects Types

Service

Service Plus – $16/user/month (billed annually) or $19/user month-to-month

Client Database
Client Portal
Client Signoffs & Approvals
Email Tracking
Service & Issue Tracking
Tasks, Notes & Attachments
Time Billing & Invoicing

Service Premium – $34/user/month (billed annually) or $39/user month-to-month

All Service Plus Features
Automated Triggers & Notifications
Customized Business Processes
Expenses
Team Scheduling
Unlimited Custom Issue Types

Retainers

Retainers Plus – $16/user/month (billed annually) or $19/user month-to-month

Contract & Retainer Tracking
Client Database
Client Portal
Client Signoffs & Approvals
Email Tracking
Tasks, Notes & Attachments
Time Billing & Invoicing

Retainers Premium – $34/user/month (billed annually) or $39/user month-to-month

All Retainers Plus Features
Automated Triggers & Notifications
Customized Business Processes
Expenses
Team Scheduling
Unlimited Custom Retainer Types

ServOps (includes all products above in one)

ServOps Plus – $34/user/month (billed annually) or $39/user month-to-month

All Plus Plan Features of Sales, Projects, Service, and Retainers Products

ServOps Premium – $69/user/month (billed annually) or $79/user month-to-month

All ServOps Plus Features
Automated Triggers & Notifications
Customized Business Processes
Expenses
Team Scheduling
Unlimited Custom Sale, Project, Ticket and Retainer Types

Learn more about Accelo pricing

Integrations

Accelo

Integrations

Accelo integrates with the following business systems and applications:

Office 365
Google for Work
Salesforce
MailChimp
QuickBooks
Xero
Authorize.net
PayPal
JIRA
Stripe
Campaign Monitor
Zapier

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Arabic

Prominent Clients

Angie’s List, Relevant, ZirMed

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Accelo is a cloud-based software that combines simple and powerful tools for professional services for businesses. It automates various processes to increase productivity and profitability. It comes with tools for sales, projects, services, retainers, and servops. The platform also integrates with many third-party apps such as G Suite, Office 365, Xero, Quickbooks, and more.

Company Email

Contact No.

+1-800-425-7315

Company's Address

530 Howard St, Floor 2
San Francisco, CA, 94105
USA

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Popular Accelo Alternatives

Product Name

Score

Accelo Best Competitors for 2026 9.4

Accelo Best Competitors for 2026 8.8

Accelo Best Competitors for 2026 8.0

ManageEngine ServiceDesk Plus

An award given to products our B2B experts find especially valuable for companies

SmartScore™

8.7

User Satisfaction

100%

Pricing:

Starting from $10

ManageEngine ServiceDesk Plus

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

ManageEngine ServiceDesk Plus

List of Features

Multi language support coupled with smooth API integration
Solid Knowledge Base
Self Service Portal with password security
Modifiable help desk system
Service Level Agreements
Flexible ticket management
Mobile support compatibility with iPhone, iPad, and Android apps
Multiple channel support
Flexible out-of-the-box integrations with 3rd party apps
Easy & effective asset management
Effective incident and problem management

ManageEngine ServiceDesk Plus

Pricing Info

ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.

Standard (IT Help Desk)

Cloud
- starts from $10/tech/month billed annually or $12/month billed monthly
- Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
On-Premise
- starts from $120/tech billed annually
- Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes

Professional (IT Help Desk + Asset)

Cloud
- starts from $21/tech/month billed annually or $23/month billed monthly
- starts from $45/month or $495/year – 2 techs and 250 nodes
On-Premise
- starts from $248/tech billed annually
- starts from $495/year – 2 techs and 250 nodes

Enterprise (IT Help Desk + Asset + ITIL)

Cloud
- starts from $50/tech/month billed annually or $58/month billed monthly
- starts from $115/month or $1,195/year – 2 techs and 250 nodes
On-Premise
- starts from $598/tech billed annually
- starts from $1,195/year – 2 techs and 250 nodes

Add-ons

Service Catalog – $1,195/year available for Standard and Professional plans
Problem Management – $1,195/year available for the Professional plan only
Project Management – $1,195/year available for Standard and Professional plans

Learn more about ManageEngine ServiceDesk Plus pricing

ManageEngine ServiceDesk Plus

Integrations

ManageEngine Service Desk Plus is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:

Add-Ons

Social IT
WAN RTT Monitor
3D Datacenter Floor
Cisco

Plug-Ins

Oracle
Sybase
NCM
Cassandra
Windows Azure
NetFlow
SAP
Websphere
Amazon
Microsoft

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Arabic

Prominent Clients

Hallmark, Lufthansa, GE, Intel, Airbus

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

ManageEngine ServiceDesk Plus is an integrated help desk solution offering asset and project management built on the ITIL framework. It is packed with robust tools and features to help users achieve total visibility of the entire IT infrastructure, enabling better management and quicker response to address identified issues.