1CRM
vsTeamSupport
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Advanced reporting
- Built-in self-service portal for collaboration
- Comprehensive Quickbooks integration
- Customizable workflow automation
- Extensive customization features
- Full order management: product catalog, invoices, quotes
- HR, expense reports, employee timesheets
- Inbound/outbound HTML email
- IP telephony integration (Skype etc..)
- Marketing automation
- Mobile support (Android, iPhone/iPad, Blackberry)
- MS Word mail merge
- Vendor offers a free edition
- PDF form designer
- Portal includes integrated eCommerce store
- Project and resource management
- Salesforce automation and forecast tracker
- Service contracts and case management
- Syncs with Google applications
Pricing Info
Pricing Info
Pricing for on-premise software:
- Startup: Free
- Startup+: $10/user/month (billed annually) / $12 month-to-month
- Professional: $18/user/month (billed annually) / $22 month-to-month
- Enterprise: $23/user/month (billed annually) / $27 month-to-month
Pricing for cloud service:
- Startup: $8/user/month (billed annually) / $10 month-to-month
- Startup+: $17/user/month (billed annually) / $20 month-to-month
- Professional: $25/user/month (billed annually) / $30 month-to-month
- Enterprise: $31/user/month (billed annually) / $36 month-to-month
Integrations
Integrations
1CRM and iOS, Android and Outlook: 1CRM includes two-way sync via CardDAV/CalDAV standards to provide excellent data sync for Contacts, Calls, Meetings and Tasks / Reminders.
On Android or iOS phone or tablets you can use your built-in apps for Contacts, Calendar and Reminders / Tasks to view, update, delete or add new items in your 1CRM system, whether or not you are connected to the Internet. Any changes you make on your phone or tablet will sync to 1CRM the next time you are online.
1CRM and Dropbox: 1CRM includes integration with the Dropbox online storage system. When composing an email, you can easily attach documents from Dropbox to your email. Backups of your entire 1CRM system, both software and data, can be automatically saved on a regular schedule to Dropbox. And if needed, those Dropbox backups may be used to restore your 1CRM system onto their original server, or another server.
1CRM and Skype: Have you been looking for a CRM with Skype integration? You’re in luck because 1CRM includes Skype integration. Click on any phone number to place a SkypeOut call, with automatic logging of the call (and any notes you may care to make) to the customer history in the CRM.
1CRM and Magento: With this extension to 1CRM, you can connect your 1CRM system to this advanced eCommerce platform and use all the advantages of both systems. This integrated solution allows the management and maintenance of the data in both systems to be simplified.
Two-way 1CRM and Quickbooks sync: This integration continually synchronizes Accounts, Product Catalogs, Invoices, Received Payments and AR balances, Quotes, currencies and taxes between 1CRM and the QuickBooks Accounting system from Intuit Inc.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Avira, Philips, Telus, Adaco
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
1CRM is an affordable and highly customizable customer relationship and business management application.
Company Email
info@1crm.com
Contact No.
Company's Address
688 Falkland Road, Victoria BC, V8S 4L5, Canada
1CRM Comparisons
Popular 1CRM Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
Agent tools
- Intuitive online help desk interface
- Customizable dahsboard
- Powerful search
- Integrated screen recordings
- Mobile agent tools
- Ticket automation
- SLA management
Collaboration
- WaterCooler social networking tool
- Groups
- Internal chat
- Wiki
- Community
Customer self-service
- Advanced portal tools
- Ticket deflection
- Knowledge base
Multi-channel support
- Email integration
- Integrated live chat
- Facebook integration
- Integrated customer database
- Product database
- Track service contracts
- Integration with popular CRM systems
Management tools
- Reporting and metrics
- Rights management
- Integration with business intelligence systems
Pricing Info
TeamSupport is a cloud hosted collaborative help desk solution available in the following SMB and enterprise pricing plans:
Support Desk – $50 per agent per month, billed annually
- Designed for end-user customer support or internal help desk operations;
- Lets you easily assign, track and manage support requests.
Enterprise –
$65 per agent month, billed annually
- You can connect customer support
- Product development and product management
- Teams can use the same tool and share data
- Track support issues, product bugs, defects, and feature enhancements.
Integrations
TeamSupport integrates with the following business systems and applications:
- JIRA
- ServiceNow
- HubSpot
- Slack
- Salesforce.com
- Beanstalk
- Highrise
- MailChimp
- Nicereply
- Zoho Reports
- Dropbox
- Zapier
- Rest API
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
AT&T, Walmart, American Lung Association, Fuji Film, NBA
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
TeamSupport is a complete customer support platform that facilitates communication and collaboration between your teams and clients. Designed for B2B users, the platform offers customer self-service portals, ticket management, ticket automation, and live chat, among others. Collaborative tools also allow team members to efficiently work together to resolve customer issues.
Company Email
sales@teamsupport.com
Contact No.
Company's Address
100 Highland Park Village, Suite 200
Dallas, TX 75205
USA
TeamSupport Comparisons
Popular TeamSupport Alternatives
Both 1CRM and TeamSupport were reviewed by a group of reliable SaaS experts who conducted a thorough examination of all important elements of each app. Their final rating was calculated using our unique SmartScore algorithm that provides an individual partial score to every element such as: main features, client support, mobile support, security, customer satisfaction as well as media presence. Here at FinancesOnline we know useful features are not the only thing important to a company so we make sure we pay attention to all aspects of a service prior to giving it a final rating.
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