What is better Zendesk Chat or IdeaScale? If you wish to get a easy way to find out which Customer Support Software product is better, our proprietary algorythm gives Zendesk Chat a score of 8.5 and IdeaScale a score of 7.8 for all round quality and performance. At the same time, Zendesk Chat is rated at 100%, while IdeaScale is rated 97% for their user satisfaction level.
You can also assess their product details, including features, tools, options, plans, prices, and more. Find out if the software allows you to customize some of its funnels to make sure the app fits your own business workflows.
At the moment, the most significant services in our Customer Support Software category are: Freshdesk Omni, Zendesk, Freshdesk.
Ideascale offers businesses the opportunity to explore ideas without going beyond their budget with these priced plans plus a free version.
Free
All the basic tools to jumpstart your tinkering process. Features include:
5 Campaigns
Logo Upload
Profanity Filter
Mobile Optimized
Web Support
SMB – $2,500/year
Ideal for businesses with 500 employees or less.
15 Campaigns
10 Custom Fields
Social Integration
Public or Private Community
Read API Access
Enterprise & Special Plans – Contact for Pricing details
Enterprise package flaunts the best features for businesses that demand top-level customization, support, and security. Special plans are built purposefully for Governments and Education-focused organizations.
No Customer Support Software will manate to cover all the needs of a business. Even though main features of Zendesk Chat and IdeaScale should matter you should also carefully study the integrations provided by a given product. Quote frequently your team will already be working with other types of B2B software in your company and it’s definitely better to opt for products that integrate well with each other. With that approach you will be able to ensure a smooth exchange of information between your teams and apps, which can significantly reduce time spent on migrating between one product and the next.
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