What is better Zoho Assist or Lawmatics? Buying the most effective CRM Software product is all about assessing different solutions and determining the top software for your specific needs. Our exclusive system will give you a fast look at the general rating of Zoho Assist and Lawmatics. For total quality and performance, Zoho Assist scored 8.5, while Lawmatics scored 8.0. On the other hand, for user satisfaction, Zoho Assist earned 98%, while Lawmatics earned 93%.
Below you can also look at their characteristics, terms, plans, etc. to determine what program will be more suitable for your needs. One key feature to evaluate is if the software lets you to enable and disable limitations on different types of users to secure any critical business data.
Users who don't have much time or want a Customer Support Software recommendation from our team might want to try out these top choices for this year: Zendesk, Freshdesk Omni, Freshdesk.
Zoho Assist was designed to serve as remote support for multiple desktop and mobile apps, which is why it integrates with all Zoho products and around 5% of all popular B2B apps and platforms:
Salesforce
Bitium
BigCommerce
WordPress
Facebook
Twitter
Freshdesk
Google Analytics
Highrise CRM
Microsoft Dynamics CRM
JIRA
Drupal
Desk.com
Zapier
MailChimp
Zendesk
Shopify
Magento
Sugar CRM
Crashlytics
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Zoho Assist is an advanced, easy, and free remote training and troubleshooting platform with dual screens and two-way file sharing that doesn’t need installation. Key features include clipboard sharing, unattended access, instant chat, and even a reboot and reconnect capability. Zoho Assist also has Mac support.
Lawmatics is available in three plans, including an enterprise pricing plan that caters to the unique onboarding and support needs of large law firms and agencies. Here are the details of each plan:
Lite – $199/month
Client intake automation for law firms
3 users
CRM
10,000 contacts
SMS messaging (optional 2-way SMS)
online payments
Client intake
2 emails/automations
250 digital signatures/month
customized forms
file requesting process
appointment booking
document automation
Marketing automation
email creator (plain text)
Reporting
basic dashboard & analytics
basic reports
Time & Billing (optional)
Pro – $249/month
Marketing & client intake automation for law firms
3 users
CRM
15,000 contacts
SMS messaging (optional 2-way SMS)
payments
client portals
Client intake
100 emails/automations
400 digital signatures/month
customized forms
file requesting process
appointment booking
document automation
Marketing automation
email creator (plain text & HTML)
email drip campaigns
audience segmentation
Reporting
full dashboard & analytics
custom reports
lead source
website tracking
ROI
Open API
Time & Billing (optional)
Enterprise – by quote
Tailored onboarding & support for large law firms and agencies
Conti Moore Law, PLLC; Nesevich Law, Adaptive Law Firm PS
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Lawmatics is an LPM platform that aids law firms, attorneys, and legal professionals eliminate manual work, create seamless client
experience, and boost practice performance and profitability.
Both Zoho Assist and Lawmatics were reviewed by a team of independent B2B experts who conducted a thorough study of all crucial aspects of every solution. Their ultimate rating was prepared with unique SmartScore model which provides an individual partial score to every element such as: main features, client support, mobile support, security, user satisfaction as well as media presence. We realize useful features are not the only factor important to a company so we make an effort to pay attention to all facets of a app prior to coming up with its final rating.
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