What is better Zingtree or Nicereply? When looking for the proper Customer Support Software for your enterprise our recommendation is that you examine the characteristics, rates, along with other crucial details about the product and vendor. Here, you are able to see the parallels and differences between Zingtree (overall score at 8.0 and user satisfaction at 91%) and Nicereply (overall score at 8.5 and user satisfaction at 88%).
You can also look at their particulars elements, for example services, plans, costs, terms, etc. Similarly, analyze the terms carefully for information on hidden fees, such as, installation, separate support plan, upgrade fees, cloud storage fees, and others.
We are aware that not all businesses have enough time to examine a large number of different solutions, so we came up with a list of recommendations that you may find useful. Our top choices for the Customer Support Software category are: Freshdesk, Freshdesk Omni, Zendesk.
Zingtree integrates with the following business systems and applications:
Wordpress
Slack
Salesforce
Zendesk
Freshdesk
Zopim
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Philip Morris, YouMail, Red Ventures
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ingtree is an online toolkit for creating interactive decision trees and troubleshooters, which empowers companies to give their customers a quick, efficient way of getting answers quickly.
Nicereply easily integrates with many of the popular support ticket systems, enabling you to evaluate your customer service more accurately. To get most of the integration, the system must contain:
A unique ticket ID in ticket URL
It has unique identifiers for agents, e.g. jack-daniels or 348592
It has the possibility to insert variables to outgoing emails and usually these are called notification templates, signature templates, etc.
Popular help desk systems that you can connect with Nicereply: Desk.com, Zendesk, Salesforce, Live Agent, Help Scout, Kayako, Team Support, OTRS, Freshdesk, Mojo Helpdesk, Request Tracker, and Help Master.
Nicereply also works with email clients like Gmail and Outlook.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Thomson Reuters, Asana, Optimizely, Xamarin
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Nicereply is a service that allows businesses to turn their email communication into a customer satisfaction and feedback center.
Company Email
contact@nicereply.com
Contact No.
Company's Address
Nice Reply LTD., International House, 221 Bow Road, Bow, London, United Kingdom E3 2SJ
All the data, information and statistics that we shared in this analysis were taken from official vendor websites, promotional resources available online, real-life experience from real clients as well as our own everyday use of each service by an expert. We do our best to extensively study every product, therefore we not only examine it internally, but we also correlate our results with views of other users from the SaaS community.
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