What is better Zingtree or Nicereply? It’s easy to our scoring system to provide you with a general idea which Customer Support Software product is better for your company. For overall product quality, Zingtree received 8.0 points, while Nicereply earned 8.5 points. At the same time, for user satisfaction, Zingtree scored 91%, while Nicereply scored 88%.
Specifics of their unique elements, tools, supported platforms, customer service, etc. are available below to help you get a more correct review. Don’t forget to get only the features your business requires to avoid wasting money for functions which are redundant.
We realize that not all companies have enough time to try out dozens of different services, so we created a list of recommendations that you may find useful. Our top selections for the Customer Support Software category are: Freshdesk, Freshdesk Omni, Zendesk.
Zingtree integrates with the following business systems and applications:
Wordpress
Slack
Salesforce
Zendesk
Freshdesk
Zopim
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Philip Morris, YouMail, Red Ventures
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ingtree is an online toolkit for creating interactive decision trees and troubleshooters, which empowers companies to give their customers a quick, efficient way of getting answers quickly.
Nicereply easily integrates with many of the popular support ticket systems, enabling you to evaluate your customer service more accurately. To get most of the integration, the system must contain:
A unique ticket ID in ticket URL
It has unique identifiers for agents, e.g. jack-daniels or 348592
It has the possibility to insert variables to outgoing emails and usually these are called notification templates, signature templates, etc.
Popular help desk systems that you can connect with Nicereply: Desk.com, Zendesk, Salesforce, Live Agent, Help Scout, Kayako, Team Support, OTRS, Freshdesk, Mojo Helpdesk, Request Tracker, and Help Master.
Nicereply also works with email clients like Gmail and Outlook.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Thomson Reuters, Asana, Optimizely, Xamarin
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Nicereply is a service that allows businesses to turn their email communication into a customer satisfaction and feedback center.
Company Email
contact@nicereply.com
Contact No.
Company's Address
Nice Reply LTD., International House, 221 Bow Road, Bow, London, United Kingdom E3 2SJ
If you continue having second thoughts about which product will perform best in your case it may be a good idea to investigate each service’s social metrics. Such metrics are quite often a sign of how popular each product is and how large is its online presence. For example, in case of Facebook Zingtree has 78 likes on their official page while Nicereply profile is liked by 509 users.
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