What is better Medallia Concierge or Vivantio? There is a wide range of CRM Software products in the market right now. The simplest way to find out which service fits your needs best is to compare them side by side. For instance, here you can examine Medallia Concierge and Vivantio for their overall score (8.0 vs. 8.4, respectively) or their user satisfaction rating (N/A% vs. 93%, respectively).
You can even compare their functions and pricing stipulations along with other valuable information below. When matching products make sure to check their related features and mark their disparities to get a clearer picture of both deals. What is more remember to evaluate other features such as security, backup, usability, and customer support.
In the event you want to quickly decide on the best Customer Service Software according to our experts we suggest you check out one of these products: Salesforce Service Cloud, Freshdesk, Freshdesk Omni.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
No CRM Software will be perfect enough to cater to all the requirements of a specific team. Though key features of Medallia Concierge and Vivantio are obviously a priority you should also thoroughly examine the integrations supported by a given service. Quote frequently you will already be using some other B2B software in your company and it’s much better to choose solutions that integrate well with one another. With that approach you can ensure a smooth transfer of information between your teams and apps, which can considerably reduce time wasted on migrating between one solution and the other.
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