What is better Zendesk or GreenOrbit? It’s easy to our scoring system to give you a general idea which Knowledge Management Software product is more suitable for your business. For overall product quality, Zendesk received 9.7 points, while GreenOrbit earned 8.0 points. At the same time, for user satisfaction, Zendesk scored 98%, while GreenOrbit scored 96%.
Specifics of their characteristics, tools, supported platforms, customer service, and more are provided below to help you get a more versatile review. Don’t forget to choose only the tools that you need so as not to waste money for functions that are unnecessary.
In the event you need to quickly find the top Customer Support Software according to our experts we advise you check out these services: Freshdesk Omni, Freshdesk, Zendesk.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
GreenOrbit provides several plans in a per user-based pricing model. You can purchase enterprise licenses if you have over 1,000 users. Here are the details:
100 – 199 Users – Starts at $6.50/user/month
200 – 299 Users – Starts at $5.50/user/month
300 – 499 Users – Starts at $5/user/month
500 – 999 Users – Starts at $4.50/user/month
1, 000 +Users – by quote
Features:
Full applications and features access
Includes all software upgrades
Includes standard support
SAML SSO authentication
SAML 2.0 identity provider and Active Directory integrations
The George Washington University, Harvey Norman, Carter Thermal Industries Group
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
GreenOrbit is an enterprise intranet software for companies to boost employee productivity, centralize communication and collaboration, achieve business growth.
You should pay attention to the fact that while both Zendesk and GreenOrbit may offer an outstanding array of features every solution may be created for a different business size. If you are studying different apps you should pay attention to a company size they are catering to. Certain elements could scale up effectively for big enterprises but if you run a small or mid-sized company it’s often better to refrain paying for complex functionalities that you may never have a chance to use.
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