What is better Zailab or AVOXI Genius? We are here to simplify the process of assessing Customer Support Software products for you. For instance, on this page you can check the overall performance of Zailab (8.0) and compare it with the overall performance of AVOXI Genius (9.0). It's also possible to match their overall user satisfaction rating: Zailab (N/A%) vs. AVOXI Genius (97%).
Furthermore, you can read their features thoroughly to check which product can better tackle your company’s requirements. Generally, any business solution has to let you to immediately view the big picture, at the same time offering you quick access to the details.
If you have to quickly decide on the more reliable Call Center Software according to our review team we advise you try out these solutions: Zendesk, JustCall, Freshdesk Contact Center.
Zailab uses a simple but sophisticated usage-based payment model. Contact the vendor for more enterprise pricing information and other product details.
Zailab is a cloud-based contact center solution designed to make the communication process between service agent and customer smooth, seamless, productive, and productive.
AVOXI Genius primarily supports computer telephony integration, including integration with third-party apps and protocols such as:
Salesforce
Microsoft Dynamics
Zoho CRM
CRM solutions
Two-Way Data Synchronization
APIs and SDKs
Reporting API
Integrations API
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Island Outpost, Argos Assistance, SHR Global
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An efficient, affordable, and user-friendly web-based contact center platform that allows businesses to better manage their communications using innovative tools like IVR and ACD. This lightweight platform is designed for the use of SMEs and large enterprises. It has a robust quality management module with a call scoring feature.
You should pay attention to the fact that while both Zailab and AVOXI Genius may provide a top quality range of features each solution could be aimed at a different business size. If you are analyzing various solutions you may want to pay attention to a company size they are aimed at. Some features could scale up with no problem for big enterprises but if you run a small or medium business it’s frequently better to stay away from paying for customized functionalities that you may never actually use.
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