What is better xSellco Helpdesk or SysAid? If you need an effective Customer Support Software product for your organization you must remember to compare various options. It doesn’t have to be tricky, and can be as quick as matching their functionalities in a table like the one below. You will also get a good idea how each product operates. For instance, on this page you can check xSellco Helpdesk’s overall score of 8.8 and compare it against SysAid’s score of 9.2; or xSellco Helpdesk’s user satisfaction level at 100% versus SysAid’s 98% satisfaction score.
The assessment can help you identify the good and bad points of each application, and decide which matches your requirements better. Beyond the main features, the solution that’s simple to grasp and use is always the better product.
We did our best to review all popular Help Desk Software solutions available out there, but among all the ones we reviewed these three caught our special attention: Freshdesk, Zendesk, Salesforce Service Cloud.
xSellco Helpdesk allows you to seamlessly manage your customer support across the following channels, in one place:
Amazon
eBay
Shopify
WooCommerce
BigCommerce
Magento
Prestashop
Bonanza
Sears
Tesco
Allegro
Facebook
Twitter
Fnac
Mirakl
Walmart
Newegg
Priceminister
CDiscount
Linnworks
Channeladvisor
Brightpearl
Skubana
Veeqo
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Shark, Suzuki, Lighting Supply Group, MicksGarage
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A popular help desk system for ecommerce businesses from various scales, which they can use to manage contact and solve tickets via several online channels.
Once integrated, you’ll benefit from extended capabilities from within SysAid.
BI Analytics, powered by Qlik
TeamViewer for a robust remote control solution
GFI Software for superior patch management capabilities.
Automate Joe is SysAid’s built-in service orchestration engine, powered by CA Automic
In addition, SysAid offers 3rd party integrations with leading software applications and services, like Jira Software, Slack, Skype, Salesforce, Trello, and many more.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Coca Cola, Panasonic, Adobe, Lufthansa, LG
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Combining the functionalities of help desk and management tools, SysAid won our Expert's Choice Award. It is a feature-rich, easily configurable, and highly scalable help desk solution targeted at large businesses. It supports iOS and Android-based mobile devices, making the platform accessible to users anytime, anywhere.
When you choose a service that you believe will work best for your team you shouldn’t simply focus on what experts have to say about it. Quite frequently individual experience with the app may be different, depending on your own preferences and work processes. This is why in our reviews we also provide our User Satisfaction Rating for each app to give you a quick overview of how actual users of xSellco Helpdesk and SysAid evaluate their contact with the app. Our system is based on advanced analysis of product appearances on other sites, social media as well as blogs, so you will get a full and reliable overview of what other users think about every software. In this example xSellco Helpdesk got a total satisfaction rating at 100% while for SysAid 98% of people express they had an enjoyable experience with it.
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