What is better XenCall or Vivantio? The ideal Customer Support Software is a product that can handle your company’s unique demands. You can find which solution is best suited for your industry if you assess several products before you decide which one is the best.
For instance, XenCall and Vivantio are scored at 7.9 and 8.4, respectively, for all round quality and performance. Likewise, XenCall and Vivantio have a user satisfaction rating of N/A% and 93%, respectively, which indicates the general satisfaction they get from customers. Moreover, get in touch with an existing customer of the software and ask for their feedback regarding the application in question.
Our team put a lot of effort to review all popular VoIP Software products that you can find out there, but among them these three deserved our special attention: 8×8 VoIP Phone Service, RingCentral, Slack.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
No Customer Support Software will be perfect enough to cover all the requirements of a company. While key features of XenCall and Vivantio are important you should also carefully study the integrations provided by every product. Quote frequently you will already be using some other SaaS software in your company and it’s always wiser to opt for products that integrate well with each other. That way you can guarantee an effortless transfer of information between your teams and software used, which can considerably reduce time devoted to migrating between one app and the other.
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