Freshdesk Omni
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Simple Interface
- Create Tags, Labels, Ticket Fields, etc.
- Auto-Tagging
- Auto-Assigning
- Auto-Suggestion
- Email Support
- Backup and Restore
Pricing Info
Pricing Info
WSDesk offers a free basic plan and two enterprise pricing licenses for users to choose from. Give the details a look, and select the best option for your business:
Free Version – No License
- Email Support System
- Ajax Based System
- Wonderful UI
- Agents Reports
- Customizable Ticket Fields
- Agents Management
- Customizable Support Form
- Attachment support
- Import Zendesk Tickets
- Unlimited Agents
- Reporting And Analysing Tool
Single Site License – $89
- Auto Tagging And Assigning
- Auto Suggestion System
- Ticket Custom Views
- Triggers & Automation
- WSDesk Backup & Restore
- WooCommerce Fields & Reports
- One Year Support & Updates
- Email Support System
- Ajax Based System
- Wonderful UI
- Agents Reports
- Customizable Ticket Fields
- Agents Management
- Customizable Support Form
- Attachment support
- Import Zendesk Tickets
- Unlimited Agents
- Reporting & Analyzing Tool
Five Sites License – $129
- Auto Tagging And Assigning
- Auto Suggestion System
- Ticket Custom Views
- Triggers & Automation
- WSDesk Backup & Restore
- WooCommerce Fields & Reports
- One Year Support & Updates
- Email Support System
- Ajax Based System
- Wonderful UI
- Agents Reports
- Customizable Ticket Fields
- Agents Management
- Customizable Support Form
- Attachment support
- Import Zendesk Tickets
- Unlimited Agents
- Reporting And Analysing Tool
Integrations
Integrations
WSDesk integrates with the following business systems and applications:
- WooCommerce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
WSDesk is a ticketing platform that enables businesses to transform their WordPress eCommerce website or online store to a web-based support desk.
Company Email
support@wsdesk.com
Company's Address
No-1AAC-214, 1st Floor, East of NGEF Layout, 1st AA Cross]
Kasturi Nagar, Bengaluru, Karnataka 560043
India
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
Below are Freshdesk Omni’s key features:
- Freddy AI
- Web widget
- Messaging channels (WhatsApp, Facebook, Messenger, Instagram, Apple Business Chat, Google’s Business Messenger, LINE, BYOC, BYOT)
- Self-service customer portal
- Multilingual knowledge base
- Multilingual CSAT
- Chatbots
- Unified agent inbox
- Conversation switch
- Proactive support journeys and campaigns
- Ticketing
- Administrator capabilities
- Contacts and accounts management
- APIs
- Curated and custom reports
- Standard, custom, and real-time dashboard
- Role-based access control
- Single sign-on
Pricing Info
Freshdesk Omni is currently offered in the following pricing plans:
Growth – $29/agent/month if billed annually ($35 if billed monthly)
- Web widget
- Messaging channels
- Self-service customer portal
- Knowledge base
- Chatbots
- Unified agent inbox
- Proactive support journeys and campaigns
- Agent collision detection
- Custom agent status
- Collaboration – Threads and tasks
- Customizable contact, conversation and ticket properties
- Customer 360
- APIs
- Curated and custom reports
- Standard real-time dashboard
- Role-based access
- Single sign-on
Pro – $69/agent/month if billed annually ($79 if billed monthly)
- Everything in Growth
- Bring Your Own Channel (BYOc)
- Bring Your Own Telephony (BYOT)
- Multilingual knowledge base
- Article versioning
- Full portal customization
- Community forums
- Multilingual conversations
- Ticket templates
- Canned forms
- Dynamic ticket fields
- Advanced custom fields
- User targeting
- Multilingual CSAT
- Business hours (global, multiple, group specific)
- Assignment (Intelliassign, round robin, load balanced)
- Multiple SLA policies
- Parent-child ticketing
- Dynamic email notifications
- Multiple products
- Collaborators
- Custom objects
- Custom real-time dashboards
- Agent availability dashboard
Enterprise – $109/agent/month if billed annually ($125 if billed monthly)
- Everything in Pro
- Freddy AI
- Self-service approval workflow
- Flexible knowledge base hierarchy
- Agent shifts
- Out-of-office scheduler
- Sandbox for ticketing
- Audit logs
- Skill-based assessment
- Custom object analytics
- JWT authentication
- Allowed domains
- IP whitelisting
- HIPAA
- PCI compliance
Integrations
Freshdesk Omni seamlessly integrates with around 1,200 applications, including the following:
- Google Calendar
- Google Analytics
- Google Contacts
- Slack
- Microsoft Teams
- MailChimp
- Shopify
- Freshsales
- Freshsales Suite
- Kanban Board
- Atlassian Jira Plus
- Office 365
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
BEL USA, NAVBLUE, JUPITER
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
User-friendly omnichannel solution powered by generative AI for seamless conversational support and efficient ticket management.
Company Email
sales@freshworks.com
Contact No.
Company's Address
Freshworks, Inc.
2950 S. Delaware Street, Suite 201, San Mateo, CA 94403
USA
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You shouldn’t count on exclusively a broad array of useful tools and scalable pricing plans from a popular Customer Support Software. Almost as essential as core features is a top-notch customer support. You want to make sure that when you have any questions about WSDesk or Freshdesk Omni, or you struggle with some problems, or perhaps you’ll need to request a certain revision or functionality beneficial to your team you can rely on a responsive and helpful customer support. Check out if options such as phone support, tickets or live chat are available. What is more, it’s a big plus if you can profit from personal training or at the very least an FAQ you can use.
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