What is better Wolken or Help Scout? Assessing products for the top Help Desk Software doesn't have to be hard. On our review platform, it is possible to match Wolken and Help Scout and quickly see their differences. We allow you to take a look at their features, supported devices, support service, pricing, terms, plus more.
You can also compare their overall score (8.0 for Wolken vs. 8.9 for Help Scout) and overall customer satisfaction level (100% for Wolken vs. 98% for Help Scout). Devote time to review your top alternatives and discover which one is ideal for your company. You should also check the software vendor’s background; can they be relied upon and will they still be around in a few years time?
We know that not all people have the time to scrutinize dozens of different services, so we created a list of recommendations that you may find useful. Our top choices for the Service Desk Software category are: Zendesk, LiveAgent, Freshservice.
Contact Wolken Software for enterprise pricing information and other product details. You can also submit a request for a demo to see if the software is a perfect fit for your business.
Wolken Enterprise Service Desk offers numerous 3rd party extensions like VOIP solutions, Network monitoring solutions, CRM solutions, and much more.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Wolken Enterprise Service Desk is an ITIL compliant and PinkVERIFY™-certified cloud-based help desk application designed and created to help you manage all internal incidents.
Help Scout offers three SMB and enterprise pricing plans, including a free one intended for startups and small businesses. A 15-day free trial is available for all plans.
Basic – $12/user per month or $8/user per month (billed annually)
Up to 10 Users
Unlimited messages & storage
1 Mailbox
1 Docs knowledge base
Reports (30 days of history)
Saved Replies
Beacon
Following
@mentions
Outstanding 24×6 Support
No Help Scout branding
iOS & Android App
Two-factor authentication
Standard – $20/user per month or $15/user per month (billed annually)
Unlimited Users
Unlimited messages & storage
5 Mailboxes
1 Docs knowledge base
All Basic features, plus:
Workflows
Satisfaction Ratings
Office Hours
50+ integrations
API Access
Plus – $35/user per month or $27/user per month (billed annually)
No Help Desk Software will be able to cover all the requirements of a business. Though key features of Wolken and Help Scout are important you should also carefully explore the integrations offered by each solution. In many cases your team will already be using some other SaaS software in your company and it’s much better to go with apps that integrate well with each other. With that approach you will be able to guarantee a reliable transfer of information between your teams and services, which can considerably reduce time wasted on migrating between one software and the other.
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