What is better Wix Answers or Wolken? When selecting the best Help Desk Software for your enterprise our recommendation is that you assess the functions, prices, as well as other critical info concerning the product and vendor. Here, you can examine the parallels and differences between Wix Answers (overall score at 8.9 and user satisfaction at 100%) and Wolken (overall score at 8.0 and user satisfaction at 100%).
It's also possible to look at their particulars elements, for example functions, plans, rates, conditions, etc. Moreover, analyze the terms thoroughly for information on hidden costs, like, setup fees, independent customer service, upgrade fees, storage fees, and more.
In case you you need to quickly decide on the top Help Desk Software according to our experts we recommend you take a look at the following products: Salesforce Service Cloud, Zendesk, Freshdesk.
Wix Answers offers four paid plans priced depending on your required functionalities. The vendor also offers a 14-day free trial plan in case you want to take a closer look at its features before committing to a subscription:
Self-Service – $24/agent/month
Customize help center
Create articles and FAQs
Collaborate on articles
Translate side by side
Use out-of-the-box SEO
Use built-in search
Use contextual help widgets
Optimize knowledge base with insights
Multi-Channel – $60/agent/month
Access features of the Self-Service plan
Provide customer support via email, web forms, chat, and Facebook
View all interactions, customer history, and data panel in a single timeline
Automate actions and real-time triggers
Optimize workflows with unlimited labels and queues
Access actionable insights
Unlimited – $80/agent/month
Pay as you go for calls, charged per minute
Access features of the multi-channel plan
Access knowledge base, calls, tickets, and chats in a single tab
Monitor calls dashboard
Support all communication funnels using help widgets
Manage internal notes, tasks, and escalation processes
Wix Answers offers ready-to-use integrations with the following:
Salesforce
Slack
Jira
Zapier
CrowdIn
Unbabel
Klaus
Hubspot
Enabley
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Getty Images, Guesty, MyHeritage
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Next-generation help desk software that puts all support channels under one platform. Includes knowledge base, tickets, chats, and calls in a one-tab workspace for a better agent and client interaction. Automation features optimize day-to-day customer support tasks while a single timeline view allows agents to see client details and history without having to navigate between tabs.
Contact Wolken Software for enterprise pricing information and other product details. You can also submit a request for a demo to see if the software is a perfect fit for your business.
Wolken Enterprise Service Desk offers numerous 3rd party extensions like VOIP solutions, Network monitoring solutions, CRM solutions, and much more.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Wolken Enterprise Service Desk is an ITIL compliant and PinkVERIFY™-certified cloud-based help desk application designed and created to help you manage all internal incidents.
It may not always be enough to just compare Wix Answers and Wolken against one another. While useful tools, cost and customer comments are all crucial and should be considered when making a final choice, you should also take a look at the recognition and awards merited by each solution. Very often a less popular solution may turn out to be a good choice that was distinguished with industry awards such as our Great User Experience Award which reveals that in spite of lesser market popularity it’s a significant rival to the solutions that dominate the market.
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