What is better Wix Answers or vtenext? The ideal Help Desk Software is a service that can handle your company’s unique needs. You can find which alternative works really with your industry if you review numerous products before you decide which one is the best.
For instance, Wix Answers and vtenext are scored at 8.9 and 8.8, respectively, for overall quality and performance. Likewise, Wix Answers and vtenext have a user satisfaction rating of 100% and 100%, respectively, which shows the general response they get from customers. Better yet, reach put to an existing client of the software and ask for their comments concerning the application in question.
As of now, the top solutions in our Help Desk Software category are: Freshdesk, Salesforce Service Cloud, Zendesk.
Wix Answers offers four paid plans priced depending on your required functionalities. The vendor also offers a 14-day free trial plan in case you want to take a closer look at its features before committing to a subscription:
Self-Service – $24/agent/month
Customize help center
Create articles and FAQs
Collaborate on articles
Translate side by side
Use out-of-the-box SEO
Use built-in search
Use contextual help widgets
Optimize knowledge base with insights
Multi-Channel – $60/agent/month
Access features of the Self-Service plan
Provide customer support via email, web forms, chat, and Facebook
View all interactions, customer history, and data panel in a single timeline
Automate actions and real-time triggers
Optimize workflows with unlimited labels and queues
Access actionable insights
Unlimited – $80/agent/month
Pay as you go for calls, charged per minute
Access features of the multi-channel plan
Access knowledge base, calls, tickets, and chats in a single tab
Monitor calls dashboard
Support all communication funnels using help widgets
Manage internal notes, tasks, and escalation processes
Wix Answers offers ready-to-use integrations with the following:
Salesforce
Slack
Jira
Zapier
CrowdIn
Unbabel
Klaus
Hubspot
Enabley
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Getty Images, Guesty, MyHeritage
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Next-generation help desk software that puts all support channels under one platform. Includes knowledge base, tickets, chats, and calls in a one-tab workspace for a better agent and client interaction. Automation features optimize day-to-day customer support tasks while a single timeline view allows agents to see client details and history without having to navigate between tabs.
A hybrid CRM platform that unifies the capabilities of a business process management system with customer relationship management. As such, users can design, automate, and re-engineer the processes that make up their operations.
When you test various Help Desk Software software you shouldn’t just look at their list of features and offered pricing packages. Keep in mind the software should be meeting your requirements and company so the more flexible their offer the better. Find our which OSes are supported by Wix Answers and vtenext and ensure you will obtain mobile support for whatever devices you use in your company. You should also learn which languages and geographies are supported, because this could be a deal breaker for many businesses.
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