What is better Wix Answers or BeAnywhere Support Express? Today’s enterprises look for the top Help Desk Software product to continue to be competitive. On this page we help you with choosing the best solution, by allowing you to evaluate Wix Answers and BeAnywhere Support Express down to the very details of their individual offers.
You can also make use of our overall scoring values, which rate the software all round quality and performance. Wix Answers got a 8.9 score, while BeAnywhere Support Express has a score of 7.2. Likewise, you can compare their general user satisfaction rating: 100% (Wix Answers) against 77% (BeAnywhere Support Express). Remember to opt for the solution that best addresses your most crucial priorities, not the solution with the higher number of features.
Our experts made sure to prepare reviews of all popular Help Desk Software solutions available on the market, but among all the ones we reviewed these three deserved our special attention: Zendesk, Salesforce Service Cloud, Freshdesk.
Wix Answers offers four paid plans priced depending on your required functionalities. The vendor also offers a 14-day free trial plan in case you want to take a closer look at its features before committing to a subscription:
Self-Service – $24/agent/month
Customize help center
Create articles and FAQs
Collaborate on articles
Translate side by side
Use out-of-the-box SEO
Use built-in search
Use contextual help widgets
Optimize knowledge base with insights
Multi-Channel – $60/agent/month
Access features of the Self-Service plan
Provide customer support via email, web forms, chat, and Facebook
View all interactions, customer history, and data panel in a single timeline
Automate actions and real-time triggers
Optimize workflows with unlimited labels and queues
Access actionable insights
Unlimited – $80/agent/month
Pay as you go for calls, charged per minute
Access features of the multi-channel plan
Access knowledge base, calls, tickets, and chats in a single tab
Monitor calls dashboard
Support all communication funnels using help widgets
Manage internal notes, tasks, and escalation processes
Wix Answers offers ready-to-use integrations with the following:
Salesforce
Slack
Jira
Zapier
CrowdIn
Unbabel
Klaus
Hubspot
Enabley
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Getty Images, Guesty, MyHeritage
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Next-generation help desk software that puts all support channels under one platform. Includes knowledge base, tickets, chats, and calls in a one-tab workspace for a better agent and client interaction. Automation features optimize day-to-day customer support tasks while a single timeline view allows agents to see client details and history without having to navigate between tabs.
When you select a service that you think will work best for your business you shouldn’t simply focus on what experts have to say about it. Very often individual experience with the product will vary, depending on your own preferences and requirements. That’s the reason why in our reviews we also offer our User Satisfaction Rating for each product to give you a reliable overview of how actual users of Wix Answers and BeAnywhere Support Express estimate their contact with the software. Our system is based on detailed analysis of product mentions on other sites, social media and blogs, so you are going to receive a complete and reliable landscape of what other users think about every service. In this example Wix Answers got a total satisfaction rating at 100% while for BeAnywhere Support Express 77% of people say they had an enjoyable experience with it.
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