What is better Wix Answers or AJ Help Desk? We are here to simplify the whole process of assessing Help Desk Software products for you. In particular, on this page you can check the overall performance of Wix Answers (8.9) and compare it with the overall performance of AJ Help Desk (7.2). You can also match their overall user satisfaction rating: Wix Answers (100%) vs. AJ Help Desk (97%).
What’s more, you can read their features thoroughly to determine which product can better deal with your company’s requirements. Generally, any business app must let you to comfortably view the big picture, all the while giving you easy access to the details.
Those of you who want to save some time or need a Help Desk Software recommendation from our experts might want to investigate these top choices for the current year: Salesforce Service Cloud, Zendesk, Freshdesk.
Wix Answers offers four paid plans priced depending on your required functionalities. The vendor also offers a 14-day free trial plan in case you want to take a closer look at its features before committing to a subscription:
Self-Service – $24/agent/month
Customize help center
Create articles and FAQs
Collaborate on articles
Translate side by side
Use out-of-the-box SEO
Use built-in search
Use contextual help widgets
Optimize knowledge base with insights
Multi-Channel – $60/agent/month
Access features of the Self-Service plan
Provide customer support via email, web forms, chat, and Facebook
View all interactions, customer history, and data panel in a single timeline
Automate actions and real-time triggers
Optimize workflows with unlimited labels and queues
Access actionable insights
Unlimited – $80/agent/month
Pay as you go for calls, charged per minute
Access features of the multi-channel plan
Access knowledge base, calls, tickets, and chats in a single tab
Monitor calls dashboard
Support all communication funnels using help widgets
Manage internal notes, tasks, and escalation processes
Wix Answers offers ready-to-use integrations with the following:
Salesforce
Slack
Jira
Zapier
CrowdIn
Unbabel
Klaus
Hubspot
Enabley
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Getty Images, Guesty, MyHeritage
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Next-generation help desk software that puts all support channels under one platform. Includes knowledge base, tickets, chats, and calls in a one-tab workspace for a better agent and client interaction. Automation features optimize day-to-day customer support tasks while a single timeline view allows agents to see client details and history without having to navigate between tabs.
AJ Help Desk is available as a licensed product that carries all features plus extensive technical support. Users can purchase the AJ Help Desk software for a one-time payment of $399.
Almost as essential as useful features and user support quality are pricing packages made available by Wix Answers and AJ Help Desk. While pricing should not be the sole factor it’s definitely an important thing to consider. You should look for a flexible pricing plan that can be matched with your team size and easily scaled up when your company grows. Make sure you don’t pick pricing plans that include additional features that you won’t use and always try to contact with the vendor directly as enterprises can often count on special pricing. You should also try out a free trial or demo of each product to spend at least some time using it. It’s a valuable experience that doesn’t need you to invest any money and gives you a solid overview of what it’s like to work with Wix Answers and AJ Help Desk.
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