What is better vtenext or Wix Answers? If you want an effective Help Desk Software product for your business you must make time to compare a wide range of alternatives. It doesn’t have to be tricky, and can be as simple as matching their traits in a table like the one below. You will also get a good idea how each product works. For instance, on this page you can find vtenext’s overall score of 8.8 and compare it against Wix Answers’s score of 8.9; or vtenext’s user satisfaction level at 100% versus Wix Answers’s 100% satisfaction score.
The assessment will allow you to see the strengths and weaknesses of each program, and make up your mind on which one fits you requirements better. Aside from the robust features, the application that’s simple to grasp and use is always the better product.
Users who are pressed for time or need a CRM Software recommendation from our team may want to examine these top choices for the current year: Salesforce CRM, Freshsales, HubSpot Smart CRM.
A hybrid CRM platform that unifies the capabilities of a business process management system with customer relationship management. As such, users can design, automate, and re-engineer the processes that make up their operations.
Wix Answers offers four paid plans priced depending on your required functionalities. The vendor also offers a 14-day free trial plan in case you want to take a closer look at its features before committing to a subscription:
Self-Service – $24/agent/month
Customize help center
Create articles and FAQs
Collaborate on articles
Translate side by side
Use out-of-the-box SEO
Use built-in search
Use contextual help widgets
Optimize knowledge base with insights
Multi-Channel – $60/agent/month
Access features of the Self-Service plan
Provide customer support via email, web forms, chat, and Facebook
View all interactions, customer history, and data panel in a single timeline
Automate actions and real-time triggers
Optimize workflows with unlimited labels and queues
Access actionable insights
Unlimited – $80/agent/month
Pay as you go for calls, charged per minute
Access features of the multi-channel plan
Access knowledge base, calls, tickets, and chats in a single tab
Monitor calls dashboard
Support all communication funnels using help widgets
Manage internal notes, tasks, and escalation processes
Wix Answers offers ready-to-use integrations with the following:
Salesforce
Slack
Jira
Zapier
CrowdIn
Unbabel
Klaus
Hubspot
Enabley
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Getty Images, Guesty, MyHeritage
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Next-generation help desk software that puts all support channels under one platform. Includes knowledge base, tickets, chats, and calls in a one-tab workspace for a better agent and client interaction. Automation features optimize day-to-day customer support tasks while a single timeline view allows agents to see client details and history without having to navigate between tabs.
All the data, details and reviews that we presented in this table were taken from official company pages, promotional materials available online, actual experience from real customers as well as our personal hands-on use of every solution by a professional reviewer. We pay a lot of attention to thoroughly study every service, so we not only analyze it ourselves, but we also match our findings with experiences of other people from the B2B community.
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