What is better Vocalcom Cloud Contact Center or Vivantio? Comparing Vocalcom Cloud Contact Center and Vivantio, you can actually see which Customer Support Software product is the more effective choice. This means that your organization will be able to choose most productive and useful program. You can check the details, such as available tools, prices, plans offered by each vendor, offer conditions, and many more
We also let you check their overall scores to know which one seems to be more suitable. Vocalcom Cloud Contact Center has 8.4 points for overall quality and N/A% rating for user satisfaction; while Vivantio has 8.4 points for overall quality and 93% for user satisfaction. You can also check which software company is more credible by sending an an email question to both vendors and see which company replies sooner.
We did our best to prepare reviews of all popular Call Center Software products available out there, but among them these three caught our special attention: Freshdesk Contact Center, JustCall, Zendesk.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
Both Vocalcom Cloud Contact Center and Vivantio were evaluated by a panel of reliable SaaS experts who carried out a detailed analysis of all key elements of every app. Their final rating was calculated with unique SmartScore system which calculates an individual partial score to every element including: main functionalities, customer support, mobile support, security, customer satisfaction as well as market presence. We know useful features are not the only aspect important to a business so we make sure we pay attention to all aspects of a app prior to coming up with its final rating.
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