What is better Vocalcom Cloud Contact Center or contactSPACE? Reviewing products to get the best Customer Support Software need not be difficult. On our review platform, it is possible to match Vocalcom Cloud Contact Center and contactSPACE and immediately analyze their varying features. We allow you to take a look at their uniqe benefits, supported devices, support service, prices, terms, and much more.
You can even compare their overall score (8.4 for Vocalcom Cloud Contact Center vs. 8.0 for contactSPACE) and overall customer satisfaction level (N/A% for Vocalcom Cloud Contact Center vs. 100% for contactSPACE). Devote time to assess your best choices and discover which one is best for your company. You should also assess the software vendor’s business viability; are they reliable and will they still be on the market in the future?
We realize that not all businesses have enough time to examine a large number of various products, so we prepared a list of suggestions that you may find useful. Our top choices for the Call Center Software category are: Zendesk, JustCall, Freshdesk Contact Center.
contactSPACE offers four enterprise pricing plans: Silver, Gold, Platinum, and Diamond. Take note that prices are based on a 24-month agreement, billed annually, and excludes applicable taxes. The platform also charges additional fees for the use of other services.
Silver – $105/user/month
10 Initiatives
WebRTC phones
Helpdesk support
Call recording
Interface editor
CallGuides
Voice analytics
Full reporting module
Agent dashboards
Monitoring dashboards
Preview dialler
Gold – $139/user/month
All features included in the Silver Package
Unlimited Initiatives
Inbound
Outcome-driven templated SMS/email
Progressive dialler
Platinum – $175/user/month
All features included in the Gold Package
CRM integration
Master database
Access to contact SPACE API
Live chat
Pre-connect status analyzer
Answering machine detection
Predictive dialler
Diamond – $239/user/month
All features included in the Platinum Plan
Call-time optimization
Real-time DNC checker
Quality assurance
Pulse performance analytics
Extended inbound
pcipayspace
Intellicast
contactSPACE can also be tailored to your unique business requirements. Kindly contact the vendor for more details.
contactSPACE integrates with a number of CRM systems and payment gateways including the following:
Blackbaud
Campaign Monitor
Hubspot
Keap
Salesforce
Zendesk
Zoho
Bambora
BPOINT
Braintree
CyberSource
eWAY
ezidebit
Fat Zebra
SecurePay
Stripe
Westpac PayWay
In addition, contactSPACE offers advanced API integrations that enable users to connect the system to PowerBI, Tableau, ERP software, and more.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
ASTIA, GiveTel, ALI Group
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
contactSPACE is a powerful yet easy-to-administer cloud-based call center software designed to help businesses revolutionize their contact center operations.
If you test various Customer Support Software services you shouldn’t just study their list of features and available pricing packages. Consider that the service must be adjusted to your standards and team so the more flexible their offer the better. Check which platforms are supported by Vocalcom Cloud Contact Center and contactSPACE and be certain you will obtain mobile support for whatever devices you use in your company. It may also be a good idea to learn which languages and countries are supported, because this could be a deal breaker for many businesses.
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