What is better Vivantio or Orchard Collaboration? There are lots of Customer Support Software products in the market right now. The simplest way to find out which app fits your needs best is to check them side by side. For example, here you can assess Vivantio and Orchard Collaboration for their overall score (8.4 vs. 7.3, respectively) or their user satisfaction rating (93% vs. 97%, respectively).
You can also check their individual modules and pricing terms along with other helpful information below. When matching products make sure you analyze their related capabilities and mark their differences to have a clearer picture of both deals. Similarly, bear in mind to assess secondary factors like security, backup, usability, and helpdesk support.
Currently, the top solutions in our IT Service Software category are: Freshservice, LiveAgent, Zendesk.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
Orchard offers the benefit of modularity. Orchard CMS already hosts many third party modules that can extend your system. You can also easily develop custom modules and integrate them with your Orchard Collaboration portal. Using the custom modules, your users can integrate data from other software and services into your Orchard Collaboration portal and vice versa.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Orchard Collaboration is a free, open source project management, ticketing system, and collaboration framework created on top of Orchard CMS.
Almost as important as features and customer support responsiveness are pricing packages provided by Vivantio and Orchard Collaboration. While cost should not be the only element it’s without a doubt a key thing to consider. You should try to find a flexible pricing plan that can be adjusted to your team size and painlessly scaled up every time your team expands. You should be certain you don’t opt for plans that include extra functionalities that you won’t use and always make an effort to contact with the vendor directly as enterprises can usually count on more affordable prices. You should also check out a free trial or demo of each software to spend at least some time working with it. It’s a useful experience that doesn’t require you to invest any money and gives you a solid overview of what it feels like to work with Vivantio and Orchard Collaboration.
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