Compare Orchard Collaboration vs. Salesforce Service Cloud
Buying the ideal Customer Support Software product is all about comparing different solutions and determining the top application for your specific needs. Our exclusive process gives you a brief look at the general rating of Orchard Collaboration and Salesforce Service Cloud. For all round quality and performance, Orchard Collaboration scored 7.3, while Salesforce Service Cloud scored 9.3. On the other hand, for user satisfaction, Orchard Collaboration earned 97%, while Salesforce Service Cloud earned 97%. Below it's also possible to verify their features, terms, plans, etc. to see which application will be more appropriate for your needs. One critical aspect to evaluate is whether the app lets you to enable and disable restrictions on various types of users to limit the exposure of any sensitive corporate data. In case you you would like to quickly identify the more reliable Collaboration Software according to our experts we suggest you take a look at these products: Asana, Wrike, dapulse.  |  | ||
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| Pricing Page | |||
Our Score | Our Score 7.3 | Our Score 9.6 | |
| Client Experience | |||
Client Experience | Client Experience 97% | Client Experience 97% | |
| Cost | |||
Cost | Free | $25 | |
| Price Scheme | |||
Price Scheme | Free | Annual Subscription | |
| Complete Review | |||
Complete Review | |||
| General Info | |||
General Info | Orchard Collaboration is a free, open source project management, ticketing system, and collaboration framework created on top of Orchard CMS. | Cloud-hosted customer service platform for faster, smarter customer support. | |
| Easy Links | |||
Easy Links | |||
| Company Email | |||
Company Email | info@orchardcollaboration.com | info@salesforce.com | |
| Cost Details | |||
Cost Details | Orchard Collaboration is a system available completely for free. | Salesforce Service cloud offers 4 SMB and enterprise pricing plans billed annually. Salesforce Essentials – $25/user per month Out-of-the-box service solution for up to 5 users
Lightning Professional – $75/user per month Complete service CRM for teams of any size
Included at additional cost:
Lightning Enterprise – $150/user per month Customizable CRM for comprehensive service
Included at additional cost:
Lightning Unlimited – $300/user per month Unlimited CRM power
Included at additional cost:
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| Contact Phone | |||
Contact Phone | +1-800-667-6389 | ||
| Languages Supported | |||
Languages Supported | English | English, Spanish, French, Italian, Dutch, Portugese, Swedish | |
| Popular Clients | |||
Popular Clients | Stanley Black & Decker, Sprouts, Coca-Cola, Activision, Spotify, Aldo | ||
| Pricing Page | |||||||||||||
Pricing Page | Learn more about Orchard Collaboration pricing | Learn more about Salesforce Service Cloud pricing | |||||||||||
| Types of Clients | |||||||||||||
Types of Clients | Small Business | Medium Business | Small Business | Large Enterprises | Medium Business | |||||||||||
| Available Integrations | |||||||||||||
Available Integrations | Orchard offers the benefit of modularity. Orchard CMS already hosts many third party modules that can extend your system. You can also easily develop custom modules and integrate them with your Orchard Collaboration portal. Using the custom modules, your users can integrate data from other software and services into your Orchard Collaboration portal and vice versa.
| Salesforce Service Cloud supports integrations with the following business systems, applications and services:
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| Available Devices | |||||||||||||
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| List of Features | |||||||||||||
List of Features | Orchard Collaboration FEATURESProject Management
| Salesforce Service Cloud FEATURES
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| Support Types | |||||||||||||
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| Vendor's Address | |||||||||||||
Vendor's Address | Salesforce.com, Inc. The Landmark at One Market, Suite 300 San Francisco, CA 94105 USA | ||||||||||||
Training
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Compare Products | |||
| Popular Alternatives | |||
Popular Alternatives | Product name Score | Product name Score | |
| QUICK LINKS | |||
QUICK LINKS | |||
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Almost as important as features and client support level are pricing options provided by Orchard Collaboration and Salesforce Service Cloud. Although pricing should not be a deciding element it’s without a doubt a significant thing to consider. You should try to find a flexible pricing package that can be matched with your team size and easily scaled up every time your business develops. Be sure that you don’t choose packages that include complex features that you won’t use and always make an effort to get in touch with the vendor directly as big companies can frequently benefit from discounts. You should also try out a free trial or demo of every product to spend at least some time using it. It’s a useful experience that doesn’t need you to pay any money and gives you a reliable overview of what it feels like to work with Orchard Collaboration and Salesforce Service Cloud.
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