Compare Orchard Collaboration vs. Salesforce Service Cloud

Buying the ideal Customer Support Software product is all about comparing different solutions and determining the top application for your specific needs. Our exclusive process gives you a brief look at the general rating of Orchard Collaboration and Salesforce Service Cloud. For all round quality and performance, Orchard Collaboration scored 7.3, while Salesforce Service Cloud scored 9.3. On the other hand, for user satisfaction, Orchard Collaboration earned 97%, while Salesforce Service Cloud earned 97%. Below it's also possible to verify their features, terms, plans, etc. to see which application will be more appropriate for your needs. One critical aspect to evaluate is whether the app lets you to enable and disable restrictions on various types of users to limit the exposure of any sensitive corporate data. In case you you would like to quickly identify the more reliable Collaboration Software according to our experts we suggest you take a look at these products: Asana, Wrike, dapulse.

Orchard Collaboration


Salesforce Service Cloud


Orchard Collaboration screenshot Salesforce Service Cloud screenshot
Pricing Page

Our Score

Our Score

7.3 ?

Our Score

9.3 ?

Client Experience

Client Experience

Client Experience

97% ?

Client Experience

97% ?





Price Scheme

Price Scheme

Free Monthly payment
Complete Review

Complete Review

General Info

General Info

Orchard Collaboration is a free, open source project management, ticketing system, and collaboration framework created on top of Orchard CMS.
Service Cloud customer service software gives you faster, smarter customer support.
Easy Links
Company Email

Company Email
Cost Details

Cost Details

Orchard Collaboration is a system available completely for free.

Lightning Essentials – $25/user per month (billed annually)

  • Chatter
  • Salesforce Mobile App
  • Files
  • Topics and Recommendations
  • Case Auto-Assignment
  • Web and Email Case Capture
  • Case Email Auto-Response
  • Case Escalation Rules and Queues
  • 1 Service Console App
  • Omni-Channel Routing (Basic)
  • Omni-Channel Supervisor
  • Lead-Contact Account Management
  • Social Customer Service Starter Pack
  • Work Order Management
  • Asset Management and Product Tracking
  • Customizable Reports and Dashboards
  • Opportunity Tracking
  • Track key details about every deal
  • Task Management, Activity Feed
  • Email Integration with Outlook
  • Google Apps Integration
  • Custom Profiles and Page Layouts
  • Lightning App Builder
  • AppExchange App Integration
  • Email Templates
  • Data Storage Per User
  • File Storage Per User
  • Standard Success Plan
  • Online Case Submission (Two-Day Response)

Lightning Professional – $75/user per month (billed annually)

  • All Essentails features, plus:
  • Omni-Channel Supervisor
  • Case Milestone Tracker
  • CTI Integration
  • Orders Management
  • Service Contracts and Entitlements
  • Work Order Management
  • Asset Management and Product Tracking
  • 5 Process Builder (Processes Per Org)
  • Unlimited Custom Applications
  • 3 Record Types (Per Object)
  • 2 Roles and Permissions

Lightning Enterprise – $150/user per month (billed annually)

  • All Professional features, plus:
  • Salesforce Identity
  • Workflow and Approval Automation
  • Offline Access
  • Web Services API
  • 1 Partial Sandbox

Lightning Unlimited – $300/user per month (billed annually)

  • All Enterprise features, plus:
  • Knowledge (Read-Write)
  • Snap-Ins for Live Agent Chat
  • Developer Pro Sandbox
  • 1 Full Sandbox
  • Unlimited Online Training
  • Access to Premier Success Resources
  • 24/7 Toll-Free Support
  • Developer Support
  • Configuration Services
  • Access to Accelerators
Contact Phone

Contact Phone

Languages Supported

Languages Supported

English English
Popular Clients

Popular Clients

Stanley Black & Decker, Sprouts, Coca-Cola, Activision, Spotify, Aldo
Pricing Page

Pricing Page

Learn more about Orchard Collaboration pricing Learn more about Salesforce Service Cloud pricing
Types of Clients

Types of Clients

Small Business | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Available Integrations

Available Integrations

Orchard offers the benefit of modularity. Orchard CMS already hosts many third party modules that can extend your system. You can also easily develop custom modules and integrate them with your Orchard Collaboration portal. Using the custom modules, your users can integrate data from other software and services into your Orchard Collaboration portal and vice versa.


Salesforce Service Cloud supports integrations with the following business systems and applications:

  • Planyo
  • SumTotal Maestro
  • SmarterU LMS
  • Freshdesk
  • FinancialForce HCM
  • InGenius
  • Fathom Voice
  • ExpertusOne
  • Vocalcom
  • Intuit QuickBase
  • FinancialForce Accounting
  • SightCall
  • Five9
  • Radian6
Available Devices

Available Devices

Windows Mobile
List of Features

List of Features

Orchard Collaboration FEATURES

Project Management
  • Activity-Stream per project, user
  • Add custom sub-sections to projects
  • Cardwall
  • Customizable project dashboard
  • Discussions per project
  • Follow / unfollow project items
  • Invite customers to projects
  • Milestone Planning
  • Milestones per project
  • Permissions controls per project
  • Tickets and issues per project
  • Wikis per project
Ticket Management
  • Add watchers to tickets
  • Automatic and customizable email replies
  • Automatic email notification
  • Automatic ticket assignment using workflows
  • Commenting and discussion on tickets
  • Create/relate tickets to the other items in the system
  • Custom ticket forms, custom ticket fields
  • Dynamic email templates
  • Email ticketing
  • Flexible mechanism to assign/share tickets
  • Unlimited level of tickets
Other Features
  • Integration with your own software and services
  • Workflows
  • Content management

Salesforce Service Cloud FEATURES

  • Goals, coaching, and rewards for teams
  • Dynamic Knowledgebase
  • Live Agent Web Chat
  • Contract & Entitlement Management
  • Workflow & Approval Automation
  • Agent & Team Collaboration
  • Social Integration
  • Web & Email Case Capture
  • APIs
  • Case Management (Auto-assignment, rules & queues)
  • CTI Integration
  • Asset Management & Product Tracking
  • Role Permissions
  • Customizable Reporting & Analytics
  • Multi-Lingual
  • Customizable Agent Console
  • Mobile
  • Self-Service Community
Support Types

Support Types

Ticket Training
Vendor's Address

Vendor's Address

The Landmark at One Market, Suite 300
San Francisco, CA 94105
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Popular Alternatives

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Almost as important as features and client support level are pricing options provided by Orchard Collaboration and Salesforce Service Cloud. Although pricing should not be a deciding element it’s without a doubt a significant thing to consider. You should try to find a flexible pricing package that can be matched with your team size and easily scaled up every time your business develops. Be sure that you don’t choose packages that include complex features that you won’t use and always make an effort to get in touch with the vendor directly as big companies can frequently benefit from discounts. You should also try out a free trial or demo of every product to spend at least some time using it. It’s a useful experience that doesn’t need you to pay any money and gives you a reliable overview of what it feels like to work with Orchard Collaboration and Salesforce Service Cloud.