What is better Vivantio or Instabot? It’s a good idea to use our scoring system to provide you with a general idea which Customer Support Software product is will work better for your company. For overall product quality, Vivantio earned 8.4 points, while Instabot gained 8.5 points. Meanwhile, for user satisfaction, Vivantio scored 93%, while Instabot scored 94%.
Specifics of their characteristics, tools, supported platforms, customer service, and more are given below to help you get a more correct analysis. Keep in mind to choose only the tools your company needs so you don’t waste money for functions which are redundant.
In case you you have to quickly identify the top IT Service Software according to our experts we suggest you check out these solutions: LiveAgent, Zendesk, Freshservice.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
Instabot provides four plans for users to choose from, including an enterprise pricing plan that enables you to implement chatbots at a large scale and access white-glove services. Here are the details:
Base – $70/month ($49/month for annual billing)
Lead qualification automation
5,000 active users/month
1 custom Instabot team-developed chatbot
3 chatbots
Chatbot analytics
Marketing attribution
User segmentation & management
Data export
Integration with Zapier
Email support
Onboarding & training
Standard – $199/month ($149/month for annual billing)
Appointment & meeting booking and live chat
10,000 active users/month
1 custom Instabot team-developed chatbot
15 chatbots
All features in Base Plan, Plus:
Advanced UI options for chatbot
Real-time chat
Integration with calendar systems
Integration with Dialogflow
Advanced – $449/month ($349/month for annual billing)
Instabot is a chatbot platform that allows business and product owners and marketing agencies and professionals to build, deploy, and train AI chatbots without technical difficulties.
You shouldn’t count on just a wide range of functionalities and adjustable pricing from a popular Customer Support Software. Almost as essential as key features is a quality customer support. You want to guarantee that when you have any questions about Vivantio or Instabot, or you struggle with some problems, or maybe you’ll want to request a specific change or functionality beneficial to your company you can rely on a responsive and helpful customer support. Check out if solutions such as phone support, tickets or live chat are provided. Additionally, it’s a major asset if you can benefit from individual training or at the very least an FAQ you can use.
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