What is better Vivantio or Gmelius? Purchasing the proper Help Desk Software product is as straightforward as assessing the strong and weaker features and terms offered by Vivantio and Gmelius. Here it's also possible to match their all round scores: 8.4 for Vivantio vs. 8.5 for Gmelius. Or you can look at their general user satisfaction rating, 93% for Vivantio vs. N/A% for Gmelius.
We suggest that you put some effort and examine their specific functions and decide which one is the better choice for your company. Likewise, keep in mind to factor in your company’s or industry’s unique case, such as, a multilingual solution for a global team or a mobile platform to help you work away from your office.
We are aware that not all people have enough time to examine a wide range of different products, so we created a list of suggestions that you may find useful. Our top choices for the IT Service Software category are: Freshservice, Zendesk, LiveAgent.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
Gmelius Integrates with the following applications:
Gmail
G Suite
Slack
Dropbox
Google Drive
Google Calendar
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Uber, Spotify, The Harvard Crimson
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Gmelius transforms Gmail into your company's workspace. It even makes the intuitive Gmail interface easier to comprehend and highly navigable. Companies use Gmelius to streamline key communications processes and automate their workflows. Features range from email delegation to shareable Kanban boards. It also sports an advanced email tracking suite.
Company Email
sales@gmelius.com
Contact No.
Company's Address
Gmelius,
3 chemin du Pré-Fleuri
1228 Plan-les-Ouates, Geneva
Switzerland
Almost as important as useful features and client support level are pricing plans offered by Vivantio and Gmelius. Although cost should not be a deciding factor it’s definitely an important thing to consider. You should try to find a flexible pricing plan that can be matched with your team size and effortlessly scaled up when your company grows. You should be certain you don’t select plans that have additional functionalities that you won’t find useful and always try to get in touch with the vendor directly because big companies can often benefit from special pricing. You should also give a chance to a free trial or demo of each app to spend at least some time working with it. It’s a helpful experience that doesn’t require you to spend any money and offers a practical overview of what it feels like to work with Vivantio and Gmelius.
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