What is better Vivantio or Chatra.io? We are here to streamline the cumbersome process of contrasting Customer Support Software products for you. For example, on this page you can examine the overall performance of Vivantio (8.4) and contrast it with the overall performance of Chatra.io (8.5). It's also possible to match their overall user satisfaction rating: Vivantio (93%) vs. Chatra.io (100%).
What’s more, study their features thoroughly to check which product can better tackle your company’s requirements. Generally, any business solution must let you to immediately see the big picture, at the same time offering you easy access to the details.
People who want to save some time or could use a IT Service Software suggestion from our team might want to try out these top choices for this year: Freshservice, LiveAgent, Zendesk.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
Chatra offers both a basic free plan, and an enterprise pricing package for premium users. Their free plan includes an unlimited number of agent accounts, but can only accommodate for one agent to be online at a time.
Both Vivantio and Chatra.io were tested by a group of reliable SaaS experts who prepared a detailed examination of all core elements of each software. Their ultimate score was calculated by means of unique SmartScore algorithm that provides an individual partial score to every factor including: main features, customer support, mobile device support, security, client satisfaction and market presence. Here at FinancesOnline we are aware that useful features are not the only factor crucial to a business so we make sure we pay attention to all sides of a solution before calculating its final rating.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
