What is better Vivantio or Atera? Getting the best Customer Support Software product is all about assessing various solutions and identifying the top application for your specific needs. Our proprietary system gives you an instant look at the general rating of Vivantio and Atera. For total quality and performance, Vivantio scored 8.4, while Atera scored 9.0. On the other hand, for user satisfaction, Vivantio earned 93%, while Atera earned 100%.
Below you can also verify their characteristics, terms, plans, etc. to find out which program will be more appropriate for your needs. An important feature to assess is if the application lets you to toggle on/off permissions on different types of users to limit the exposure of any sensitive company data.
We know that not all businesses have the time to scrutinize dozens of various solutions, so we prepared a list of suggestions that you may find useful. Our top selections for the IT Service Software category are: LiveAgent, Zendesk, Freshservice.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
Atera integrates with the following business systems and applications:
Webroot
AnyDesk
Ninite Pro
Warranty Master
IT Glue
TeamViewer
ScreenConnect
Zapier
QuickBooks Online
QuickBooks Desktop
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Nano Geek, PC4Less, Microtek Solutions
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Atera brings the entire IT business together by its unique combination of RMM, remote control, and PSA in one system. This innovative network management solution is capable of remotely monitoring an unlimited number of servers and workstations, as well as powerful ticketing and customer satisfaction surveying and billing and invoicing.
You should note that while both Vivantio and Atera may provide an excellent range of features every app might be aimed at a different company size. If you are analyzing various solutions you should focus on a business size they are aimed at. Some elements might scale up efficiently for big enterprises but if you run a small or medium company it’s usually more sensible to avoid paying for advanced functionalities that you might never use.
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