What is better VCC Live or eTollFree? When selecting the ideal Customer Support Software for your firm our recommendation is that you compare the features, pricing, and other crucial info concerning the product and vendor. Here, you can check the similarities and disparities between VCC Live (overall score at 8.4 and user satisfaction at 98%) and eTollFree (overall score at 7.1 and user satisfaction at N/A%).
It's also possible to look at their unique details, like tools, plans, rates, terms, etc. Similarly, analyze the terms carefully for information on hidden fees, like, setup cost, independent customer service, upgrade fees, disk space fees, and other similar charges.
We are aware that not all businesses have enough time to try out dozens of different products, so we came up with a list of recommendations that you may find useful. Our top choices for the Call Center Software category are: Zendesk, Freshdesk Contact Center, JustCall.
VCC Live offers four enterprise pricing options. The pricing is based on the number of agents allowed to access the system simultaneously. The inclusions of the packages are outlined below to help you make a decision. All plans have a 10GB storage.
VCC Live supports integration with a broad array of third-party solutions and services such as the following:
Salesforce
Facebook Messenger
Zapier
WorldPay
Other types of application VCC Live can connect with are:
Instant Messengers
CRM
IVR
Databases
If you want to learn more about VCC Live’s integration capabilities, you can reach out to the support team.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
DHL, HBO, Sykes
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A cloud-based comprehensive call center software that aims to help boost agent productivity. It comes with simple yet intuitive outbound and inbound tools as well as robust features for telecommunication services, agent activity monitoring, real-time statistics, project management, and database management.
eTollFree offers several SMB and enterprise pricing plans for users to choose from. Custom plans for virtual local phone number service, predictive dialer system custom pricing, and wholesale VoIP termination rates are also available. Here are the details:
Toll Free Number Service
99¢/month
Plus 3.5¢/minute/completed call
833 Toll-Free Numbers – Search, Reserve, and Set Up 833 Toll-Free Numbers for Free
Pay The Same Monthly Rate 99¢/month
Forwarding Options:
Home Telephone Lines
Business Line
Fax to E-mail
Voice-Mail
Voice-Mail to E-mail
Auto Attendant
International Numbers
VoIP Extensions
Call Screening
Voicemail
Conference Calling
Predictive Dialer
1.5¢/min – Inbound Calling Rate
1¢/min – Outbound Calling Rate
Call Recording
Unlimited Bandwidth
Unlimited Users
24/7 Tech Support
Note that there is also a $99 additional monthly fee for hosting.
No Customer Support Software will be able to solve all the needs of a company. Even though key functionalities of VCC Live and eTollFree are important you should also carefully examine the integrations offered by every product. In many cases you will already be making use of other types of SaaS software in your company and it’s always wiser to opt for software that integrate well with one another. With that approach you can be certain of a reliable transfer of information between your teams and software used, which can really reduce time devoted to migrating between one solution and the next.
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