What is better VCC Live or eTollFree? Getting the most appropriate Customer Support Software for your business is hard with too much functions, options, and offers to take note of. On the other hand, relying on our website will allow you to streamline the selection process by displaying all major solutions in one place.
As an illustration, you can match VCC Live and eTollFree for their features and overall scores, namely, 8.4 and 7.1, respectively. Likewise, you can see which product has higher general user satisfaction rating: 98% (VCC Live) and N/A% (eTollFree) to find out which one is the better option for your company. Don’t simply buy the service with the lowest price, but the service that gives the best value.
In the event you would like to quickly find the optimal Call Center Software according to our experts we advise you take a look at these solutions: Zendesk, JustCall, Freshdesk Contact Center.
VCC Live offers four enterprise pricing options. The pricing is based on the number of agents allowed to access the system simultaneously. The inclusions of the packages are outlined below to help you make a decision. All plans have a 10GB storage.
VCC Live supports integration with a broad array of third-party solutions and services such as the following:
Salesforce
Facebook Messenger
Zapier
WorldPay
Other types of application VCC Live can connect with are:
Instant Messengers
CRM
IVR
Databases
If you want to learn more about VCC Live’s integration capabilities, you can reach out to the support team.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
DHL, HBO, Sykes
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A cloud-based comprehensive call center software that aims to help boost agent productivity. It comes with simple yet intuitive outbound and inbound tools as well as robust features for telecommunication services, agent activity monitoring, real-time statistics, project management, and database management.
eTollFree offers several SMB and enterprise pricing plans for users to choose from. Custom plans for virtual local phone number service, predictive dialer system custom pricing, and wholesale VoIP termination rates are also available. Here are the details:
Toll Free Number Service
99¢/month
Plus 3.5¢/minute/completed call
833 Toll-Free Numbers – Search, Reserve, and Set Up 833 Toll-Free Numbers for Free
Pay The Same Monthly Rate 99¢/month
Forwarding Options:
Home Telephone Lines
Business Line
Fax to E-mail
Voice-Mail
Voice-Mail to E-mail
Auto Attendant
International Numbers
VoIP Extensions
Call Screening
Voicemail
Conference Calling
Predictive Dialer
1.5¢/min – Inbound Calling Rate
1¢/min – Outbound Calling Rate
Call Recording
Unlimited Bandwidth
Unlimited Users
24/7 Tech Support
Note that there is also a $99 additional monthly fee for hosting.
Please keep in mind that even though both VCC Live and eTollFree may offer a reliable array of features every app might be created for a different company size. If you are comparing features you should focus on a company type they are meant for. Specific elements might scale up with no problem for big enterprises but if you own a small or mid-sized business it’s often more sensible to avoid paying for advanced features that you may never use.
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