What is better VCC Live or AVOXI Genius? There are numerous Customer Support Software products available for businesses today. The simplest way to find out which product fits your needs best is to examine them side by side. As an example, here you can assess VCC Live and AVOXI Genius for their overall score (8.4 vs. 9.0, respectively) or their user satisfaction rating (98% vs. 97%, respectively).
It’s also possible to compare their capabilities and pricing stipulations and other valuable data below. When matching products be sure to compare their similar advantages and mark their distinctive elements to obtain a clearer picture of both deals. What is more bear in mind to check non-core issues including security, backup, ease-of-use, and customer service.
As of now, the best services in our Call Center Software category are: Zendesk, Freshdesk Contact Center, JustCall.
VCC Live offers four enterprise pricing options. The pricing is based on the number of agents allowed to access the system simultaneously. The inclusions of the packages are outlined below to help you make a decision. All plans have a 10GB storage.
VCC Live supports integration with a broad array of third-party solutions and services such as the following:
Salesforce
Facebook Messenger
Zapier
WorldPay
Other types of application VCC Live can connect with are:
Instant Messengers
CRM
IVR
Databases
If you want to learn more about VCC Live’s integration capabilities, you can reach out to the support team.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
DHL, HBO, Sykes
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A cloud-based comprehensive call center software that aims to help boost agent productivity. It comes with simple yet intuitive outbound and inbound tools as well as robust features for telecommunication services, agent activity monitoring, real-time statistics, project management, and database management.
AVOXI Genius primarily supports computer telephony integration, including integration with third-party apps and protocols such as:
Salesforce
Microsoft Dynamics
Zoho CRM
CRM solutions
Two-Way Data Synchronization
APIs and SDKs
Reporting API
Integrations API
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Island Outpost, Argos Assistance, SHR Global
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An efficient, affordable, and user-friendly web-based contact center platform that allows businesses to better manage their communications using innovative tools like IVR and ACD. This lightweight platform is designed for the use of SMEs and large enterprises. It has a robust quality management module with a call scoring feature.
Almost as crucial as functionalities and customer support responsiveness are pricing plans provided by VCC Live and AVOXI Genius. Although pricing should not be the sole element it’s without a doubt an important thing to consider. You should expect a flexible pricing plan that can be adjusted to your business size and effortlessly scaled up every time your company grows. Be sure that you don’t pick packages that have complex features that you won’t find useful and always try to contact with the vendor directly as enterprises can frequently count on discounts. You should also try out a free trial or demo of each service to spend at least some time on actual work with the system. It’s a useful experience that doesn’t need you to pay any money and provides you with a practical overview of what it’s like to work with VCC Live and AVOXI Genius.
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