What is better Unymira Knowledge Center or VCC Live? Getting the most effective Customer Support Software for your firm is crucial to boosting your company’s efficiency. In our platform, you can easily review a wide range of solutions to see which one is the proper software for your needs. Here you can match Unymira Knowledge Center vs. VCC Live and look at their overall scores (8.0 vs. 8.4, respectively) and user satisfaction rating (N/A% vs. 98%, respectively).
It's also possible to study the specifics of pricing, conditions, plans, services, tools, and more, and decide which software offers more benefits for your business. As a rule of thumb, choose the software which helps you to scale the features and subscription plan to match your business growth or lack of it.
We know that not all businesses have the time to scrutinize a wide range of different solutions, so we prepared a list of recommendations that you may find useful. Our top choices for the Call Center Software category are: Freshdesk Contact Center, Zendesk, JustCall.
Contact USU for more information about their basic and enterprise pricing options. You can also sign up for a demo to see if the software is a perfect fit for your business.
USU Knowledge Management integrates with the following business systems and applications:
ServiceNow
Salesforce
Genesys
NICE inContact
Slack
Zendesk
SAP
Microsoft Dynamics NAV
BMC
Sharepoint
Microsoft
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
1&1, Alactel-Lucent, BMW, Nestle
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A leading knowledge management solution for call centers and contact centers. It helps customer-facing agents with relevant, easy to understand knowledge so that they can provide better, more efficient customer service.
VCC Live offers four enterprise pricing options. The pricing is based on the number of agents allowed to access the system simultaneously. The inclusions of the packages are outlined below to help you make a decision. All plans have a 10GB storage.
VCC Live supports integration with a broad array of third-party solutions and services such as the following:
Salesforce
Facebook Messenger
Zapier
WorldPay
Other types of application VCC Live can connect with are:
Instant Messengers
CRM
IVR
Databases
If you want to learn more about VCC Live’s integration capabilities, you can reach out to the support team.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
DHL, HBO, Sykes
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A cloud-based comprehensive call center software that aims to help boost agent productivity. It comes with simple yet intuitive outbound and inbound tools as well as robust features for telecommunication services, agent activity monitoring, real-time statistics, project management, and database management.
In case you are still having doubts about which software will perform best in your case it might be a sensible idea to investigate each service’s social metrics. Such metrics are quite often a sign of how popular a given solution is and how large is its online presence. For example, in case of Facebook Unymira Knowledge Center has 50 likes on their official profile while VCC Live profile is liked by 592 people.
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