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Compare UberConference vs 8×8 Call Center

What is better UberConference or 8x8 Call Center? We are here to improve the whole process of contrasting Communications Software products for you. For instance, on this page you can verify the overall performance of UberConference (8.9) and compare it with the overall performance of 8x8 Call Center (8.5). You can also match their overall user satisfaction rating: UberConference (90%) vs. 8x8 Call Center (78%).

Furthermore, lexamine their features thoroughly to check which product can better tackle your company’s needs. Generally, any business solution has to let you to immediately view the big picture, at the same time offering you easy access to the details.

Our experts made sure to prepare reviews of all popular Web Conferencing Software services that you can find out there, but among them these three deserved our special attention: 8×8 VoIP Phone Service, Lifesize, Join.me.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.9

User Satisfaction

CUSTOMER EXPERIENCE 90%

Pricing

Starting from $10

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Screen Sharing
  • Call Controls
  • HD Audio
  • Web Conference
  • Integrated Social Media
  • Document Sharing
  • Mobile Apps
  • UberConference and Salesforce
  • No PINs
  • Custom Hold Music
  • Toll-Free Conference Calls
  • Analytics
  • Instant Conference Calls
  • Recurring Conference Calls
  • Slack Integration
  • HipChat Integration
  • Group Chat
  • Administrator Login

Pricing Info

UberConference offers a free plan for startups and small businesses, as well as an enterprise pricing plansfor advanced users. Check out the details, and choose the most suitable plan for you:

Free Plan

  • Up to 10 participants
  • Call recording
  • HD quality audio
  • Mobile apps
  • Phone and VoIP audio (PINs required)
  • Unlimited conferences
  • Screen and document sharing

Business Plan – $10/line/month (billed annually)

  • All Free Plan features
  • No PIN’s or Access Codes required
  • No audio advertising when joining
  • Customer Call-In Number (US and CAN)
  • Analytics
  • Up to 100 participants
  • Upload custom hold music
  • International Access (over 50 countries)
  • Dial out to Add guests to a call
  • Toll-free number ($10 more)
  • Team management portal

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

BeatsMusic, BOX, The Atlantic, Airbnb

Integrations

UberConference integrates with the following business systems and applications:

  • HubSpot
  • HipChat
  • Slack
  • Google Drive
  • Google Apps
  • Google Hangouts
  • Salesforce
  • Cirrus Insight
  • Google Calendar
  • Chrome Apps
  • LinkedIn
  • Google+
  • EverNote
  • Twitter
  • Box
  • Outlook

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Use UberConference to get your conferences going. A hassle free platform where you can have conferences without worrying about who joined or who said what.

Company Email

support@uberconference.com

Contact No.

Company's Address

NOAWARDS
YET

SmartScore™

OUR SCORE 8.5

User Satisfaction

CUSTOMER EXPERIENCE 78%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

PHONE SYSTEM

  • Auto Attendant
  • Extension Dialing
  • Hosted PBX
  • Music on Hold
  • Ring Groups
  • Directory Assistance
  • Number Porting

COLLABORATION FEATURES

  • Instant Messaging
  • Presence
  • Conference Bridge
  • Call Recording
  • Online Meetings
  • Contacts Integration

MOBILITY

  • Virtual Office Mobile for iPhone
  • Virtual Office Mobile for Android
  • Softphone

EASY ONLINE MANAGEMENT

  • Online Administration
  • Virtual Office Online
  • Virtual Office Desktop

BUSINESS FEATURES

  • Unlimited Calling
  • 3-Way Calling
  • Business SMS
  • Call Forwarding
  • Conference Bridge
  • Caller ID
  • Caller ID Blocking
  • Call Waiting
  • Call Transfers
  • Call Park
  • Direct Phone Number
  • Do Not Disturb
  • Group Intercom Paging
  • Internet Fax
  • Voicemail
  • Voicemail to Email

CONTACT CENTER

  • Skills-based Routing
  • IVR
  • Audio Production Store
  • Virtual Queue
  • Direct Agent Routing

SUPERVISOR / AGENT TOOLS

  • Agent Supervisor Tools
  • CTI
  • FAQ Knowledgebase

MULTI-CHANNEL

  • Multi-Channel
  • Proactive Chat
  • Web Callback
  • Social Media Customer Service
  • Desktop Sharing

REPORTING AND MONITORING

  • Call Recording
  • Historical Reporting
  • Real-Time Monitoring

CRM INTEGRATIONS

  • NetSuite Integration
  • Salesforce Integration
  • Zendesk Integration
  • 8×8 CRM
  • Hosted Microsoft Dynamics Integration
  • Zoho Integration

DISASTER RECOVERY

  • Contact Center Continuity

WORKFORCE OPTIMIZATION

  • Quality Management
  • Workforce Management

Pricing Info

Pricing available by quote. Contact 8×8 directly to request a quote.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

McDonald's, Shutterstock, AllState, iCruise.com

Integrations

8X8 Call Center supports integrations with the following business systems and applications:

  • Salesforce
  • NetSuite
  • Zendesk
  • Zoho
  • Microsoft Dynamics
  • SugarCRM

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

8x8 Call Center is a communications platform based on the cloud. It has been the solution of choice for more than 40,000 business organizations.

Company Email

Contact No.

Company's Address

8x8, INC.
2125 O’Nel Dr.
San Jose, CA. 95131

Drum Web Meetings

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

Starting from £5

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Browser-based
  • Mobile Connectivity
  • Call In From Landline
  • Drag and Drop Interface
  • Attendance management
  • Calendar sync
  • Collaborative workspace
  • CRM integration
  • Document review
  • Email distribution
  • Instant messaging
  • Mobile integration
  • Annotation
  • Screen Sharing
  • Meeting Replay
  • Third Party Integration

Pricing Info

Drum Web Meetings offers threee SMB and enterprise pricing plans to meet the needs of different users. A free plan for teams up to 3 members is also included. Here are the details:

Free

  • 3 Team Members
  • Team & User Rooms
  • 3 Participant Conferences
  • 10+ Local Dial-In Numbers
  • Document Collaboration
  • Embed Drum (Drum Branded)

Standard – £5/user/month

  • Unlimited Team Members
  • Unlimited Rooms
  • 10 Participant Conferences
  • 10+ Local Dial-In Numbers
  • Document Collaboration
  • Embed Drum (White Label)
  • Screen Sharing
  • Meeting Replays

Pro – £10/user/month

  • Unlimited Team Members
  • Unlimited Rooms
  • 256 Participant Conferences
  • 10+ Local Dial-In Numbers
  • Document Collaboration
  • Embed Drum (White Label)
  • Screen Sharing
  • Meeting Replays
  • Video Conferencing
  • Webinar Functionality
  • Priority Support

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Wainhouse Research, Epsilon, Sure VOiP

Integrations

Drum Web Meetings integrates with the following business systems and applications:

  • Slack
  • Box
  • Dropbox
  • Google Drive
  • Facebook
  • Instagram
  • Twitter

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Drum is a web-based platform that enables users to initiate instant web meetings from their browsers or easily join online meetings using desktop or mobile devices.

Company Email

info@thisisdrum.com

Contact No.

Company's Address

69 Middle Street
Brighton, BN1 1AL
UK

Almost as important as functionalities and customer support quality are pricing options provided by UberConference and 8x8 Call Center. Although pricing should not be the sole element it’s definitely an important thing to think about. You should try to find a flexible pricing plan that can be matched with your team size and painlessly scaled up every time your company expands. You should be certain you don’t select pricing plans that have advanced tools that you won’t find useful and always make an effort to contact with the vendor directly because big companies can usually benefit from discounts. You should also give a chance to a free trial or demo of every software to spend at least some time working with it. It’s a useful experience that doesn’t need you to spend any money and gives you a solid overview of what it feels like to work with UberConference and 8x8 Call Center.

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