What is better TOPdesk or Atera? To ensure that you get the most useful and productive Help Desk Software for your enterprise, you need to compare products available on the market. For instance, here it is possible to match TOPdesk’s overall score of 8.5 against Atera’s score of 9.0. You can even compare their general user satisfaction: TOPdesk (96%) vs. Atera (100%).
What’s more, you can evaluate their pros and cons feature by feature, including their contract conditions and pricing. By comparing products you are more likely to select the right software for your budget. Of course you must understand your unique needs to realize which service matches those needs.
In case you you have to quickly locate the top Service Desk Software according to our review team we suggest you check out the following products: LiveAgent, Zendesk, Freshservice.
TOPdesk provides enterprise pricing options. All plans include complimentary features such as access to mailboxes, assets, unlimited end users, and the marketplace.
TOPdesk integrates with various business systems and applications, including:
Microsoft Intune
Microsoft Azure
Clicksign
Versio.io
SMS notifications
Power BI
Oracle
ZigiOps: Jira, Azure, Dynatrace, OpsBridge
Ebbot AI Chatbot
Intrafind
NIVO Identity Management
ROGER365.io
Microsoft Teams
ServiceNow
Zendesk
Jira
Trello
TeamViewer
The tool comes with an API, facilitating smooth communication with TOPdesk and eliminating the need for intricate custom work connecting with other applications.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Nando's, Roots, The University of Memphis
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
TOPdesk excels in optimizing service operations, providing organizations with a streamlined and adaptable solution, fostering collaboration, and enhancing overall operational efficiency.
Atera integrates with the following business systems and applications:
Webroot
AnyDesk
Ninite Pro
Warranty Master
IT Glue
TeamViewer
ScreenConnect
Zapier
QuickBooks Online
QuickBooks Desktop
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Nano Geek, PC4Less, Microtek Solutions
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Atera brings the entire IT business together by its unique combination of RMM, remote control, and PSA in one system. This innovative network management solution is capable of remotely monitoring an unlimited number of servers and workstations, as well as powerful ticketing and customer satisfaction surveying and billing and invoicing.
Almost as essential as useful features and user support responsiveness are pricing options made available by TOPdesk and Atera. Even though price should not be the only aspect it’s without a doubt a significant thing to think about. You should try to find a flexible pricing plan that can be adjusted to your company size and easily scaled up if your company expands. Be sure that you don’t select plans that include complex features that you won’t find a use for and always make an effort to get in touch with the vendor directly because big companies can frequently benefit from discounts. You should also give a chance to a free trial or demo of each solution to spend at least some time on actual work with the system. It’s a useful experience that doesn’t require you to spend any money and gives you a reliable overview of what it feels like to work with TOPdesk and Atera.
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