timetoreply
vsHiver
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Email Activity Analytics
- Email Workload & Volume
- Productivity Monitoring
- Email Response Times
- Reply Time Goals
- Conversational Relationships
- Custom Reports
- Data Filtering
- Email Client Integration
Pricing Info
Pricing Info
timetoreply offers two enterprise pricing plans for you to choose from. Here are the details of each plan:
Remote – Starts at $7/mailbox/month for 10 – 100 mailboxes
- For businesses that want to improve their office-based or remote employees’ email productivity
- Email Client Integration (G Suite, Gmail, Outlook, MS Exchange, Office 365, Mimecast, IMAP)
- Dashboard View
- Email Communication Patterns
- Conversation & Message-Level Email Logs
- Goal Setting ( at the company, team, and email conversation level)
- Email Address & Domain Selection
- Report Scheduling
Ignite – Starts at $15/mailbox/month for 5 – 30 mailboxes
- For businesses that require longer periods of time for reporting and insights for their own email KPIs
- All features in Remote, Plus:
- Email Analytics on Shared Mailboxes/Sub- Agents
- Additional Reports
Integrations
Integrations
timetoreply has an API to help pull data into other business intelligence tools.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Zopto, Petronas, Travelstore
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
timetoreply is an email analytics toolset that delivers actionable data about your teams' email productivity and responsiveness.
Company Email
Contact No.
Company's Address
Time to Reply Limited
Leatherland, Surrey,
United Kingdom
timetoreply Comparisons
Popular timetoreply Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Multichannel inbox
- Assignments and ownership
- In-thread collaboration
- Automations and rules
- Round-robin and load balancing
- Knowledge base and customer portal
- Live chat widget
- Analytics and SLAs
- AI Copilot
- AI agents and insights
Pricing Info
Hiver offers three enterprise pricing plans as well as a free-forever plan. Here are the details:
FREE – $0/user/month
For teams just getting started with customer service.
- Shared Inboxes with Email, Live Chat, WhatsApp, and Voice channels
- Team collaboration features
- Knowledge Base
- Slack integration
- 24/7 email and live chat support
GROWTH – $25/user/month (billed annually)
Ideal for small teams to deliver effortless, multi-channel support.
- Everything in Free, plus:
- Service Level Agreements (SLAs)
- Customer Portal
- Rule-based Automations
- Conversation and Performance Analytics
- Integrations with CRM, E-commerce, Billing, and more
PRO – $45/user/month (billed annually)
For teams looking to scale their customer service operations.
- Everything in Growth, plus:
- CSAT Surveys
- Chatbots
- Load-balanced Round-robin assignment
- Custom Dashboards and CSAT/SLA Analytics
ELITE – $75/user/month (billed annually)
For teams looking to transform their support with advanced features.
- Everything in Pro, plus:
- Skill-based Routing
- Custom Roles and Permissions
- HIPAA compliance
- Okta SSO Integration
- Additional services and custom build hours
Add-on: Hiver AI – $20/user/month
Available for all paid plans.
- AI Copilot: Assists your team with an AI Summarizer, AI Compose, and Ask AI features.
- AI Agents: Autonomously performs actions like AI Tagging and AI Sentiment Analysis.
Integrations
Hiver connects natively with the following widely used apps, among others:
- Asana
- JIRA
- Slack
- QuickBooks
- Salesforce
- Zapier
- Okta
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Upwork, Harvard University, Course Hero
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A unique helpdesk tool that gives teams a streamlined way to manage email communications from one Gmail inbox. Hiver offers comprehensive tools, ranging from query assignments, email notes, custom automation, and in-depth analytics that allow to teams collaborate more closely.
Company Email
Contact No.
Company's Address
Suite 203, 2880 Zanker Rd,
San Jose 95134
USA
Hiver Comparisons
Popular Hiver Alternatives
No Communications Software will be able to cover all the needs of a business. Though core features of timetoreply and Hiver should matter you should also thoroughly analyze the integrations provided by every software. In many cases your team will already be working with various kinds of SaaS software in your company and it’s always more beneficial to choose solutions that integrate well with each other. With that approach you will be able to guarantee a reliable exchange of data between your teams and apps, which can significantly reduce time spent on migrating between one app and the next.
Page last modified