What is better TeamViewer or Vivantio? When choosing the proper Customer Support Software for your company it is suggested that you assess the features, costs, and other crucial info about the product and vendor. Here, you are able to see the parallels and differences between TeamViewer (overall score at 8.4 and user satisfaction at N/A%) and Vivantio (overall score at 8.4 and user satisfaction at 93%).
It's also possible to check out their specific modules, for example services, plans, costs, terms and conditions, etc. Similarly, analyze the terms closely for information on hidden fees, including, installation, independent customer service, upgrade fees, disk space fees, and other similar charges.
In case you you have to quickly identify the best Customer Support Software according to our review team we suggest you try out the following solutions: Zendesk, Freshdesk Omni, Freshdesk.
TeamViewer supports integrations with the following business systems and applications:
Microsoft Outlook
JIRA
Spiceworks
ZenDesk
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Intesa Bank
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
TeamViewer is a software tool that enables you to remote control any computer over the internet within seconds and also conduct online meetings. It is straightforward to use. Just download the client and enter the target's details. Its free version is already a powerful tool for technical support operations.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
Both TeamViewer and Vivantio were evaluated by a group of reliable B2B experts who conducted a thorough study of all core elements of each app. Their total score was calculated with unique SmartScore system which gives an individual partial score to each factor such as: main features, client support, mobile device support, security, user satisfaction as well as media presence. We realize useful features are not the only thing important to a company so we make an effort to pay attention to all aspects of a product prior to coming up with its final rating.
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