What is better TeamSupport or SupportDesk? You can use our scoring system to give you a general idea which Customer Support Software product is more suitable for your company. For overall product quality, TeamSupport attained 9.1 points, while SupportDesk earned 7.4 points. At the same time, for user satisfaction, TeamSupport scored 99%, while SupportDesk scored 100%.
Information regarding their functions, tools, supported platforms, customer support, etc. are provided below to give you a more precise analysis. Keep in mind to purchase only the tools that you need to avoid wasting resources for functions that are unnecessary.
At this time, the leading services in our Customer Support Software category are: Freshdesk Omni, Freshdesk, Zendesk.
TeamSupport integrates with the following business systems and applications:
JIRA
ServiceNow
HubSpot
Slack
Salesforce.com
Beanstalk
Highrise
MailChimp
Nicereply
Zoho Reports
Dropbox
Zapier
Facebook
Rest API
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
AT&T, Walmart, American Lung Association, Fuji Film, NBA
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
TeamSupport is a complete customer support platform that facilitates communication and collaboration between your teams and clients. Designed for B2B users, the platform offers customer self-service portals, ticket management, ticket automation, and live chat, among others. Collaborative tools also allow team members to efficiently work together to resolve customer issues.
SupportDesk by House on The Hill offers three pricing options for those who prefer an on-demand setup and another three product packages for users who opt for the On-Site structure.
Foundation – $30/month (On-Demand) / $770 (Onsite)
Ideal for small businesses in need of small scale customer service capabilities
Ticket Logging
Customer Database
Contact Database
Knowledgebase
QuickCalls
QuickViews
Workflow and Escalation Module*
Mobile & Tablet Support
Attach Documents
Noticeboard/News Feed
Professional – $45/month (On-Demand) / $1,200 (Onsite)
In case you are still having second thoughts about which software will work best for your company it may be a good idea to analyze each service’s social metrics. Such metrics are quite often a way to see how popular a given app is and how extensive is its online presence. For example, in case of Facebook TeamSupport has 4245 likes on their official page while SupportDesk profile is liked by 43 people.
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