What is better TeamSupport or nanoRep? You can use our scoring system to provide you with a general idea which Customer Support Software product is better for your company. For overall product quality, TeamSupport received 9.1 points, while nanoRep received 8.0 points. At the same time, for user satisfaction, TeamSupport scored 99%, while nanoRep scored 100%.
Details about their unique elements, tools, supported platforms, customer support, and more are provided below to give you a more correct assessment. Keep in mind to choose only the functions your business requires to avoid wasting cash for functions which are redundant.
We did our best to prepare reviews of all popular Customer Support Software products that you can find out there, but among them these three deserved our special attention: Zendesk, Freshdesk, Freshdesk Omni.
TeamSupport integrates with the following business systems and applications:
JIRA
ServiceNow
HubSpot
Slack
Salesforce.com
Beanstalk
Highrise
MailChimp
Nicereply
Zoho Reports
Dropbox
Zapier
Facebook
Rest API
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
AT&T, Walmart, American Lung Association, Fuji Film, NBA
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
TeamSupport is a complete customer support platform that facilitates communication and collaboration between your teams and clients. Designed for B2B users, the platform offers customer self-service portals, ticket management, ticket automation, and live chat, among others. Collaborative tools also allow team members to efficiently work together to resolve customer issues.
Basic plan at $490 a month which gives access to 2,500 answers in 1 Knowledge Base with unlimited number of agents in online help desk
Pro Plan is at $990 a month for 10,000 answers in 2 Knowledge Bases, free unlimited agents & ticketing support
Pro Plus plan at $2,990 a month which gives access to 30,000 answers, unlimited agents, ticketing, BI & Analytics, enhanced SEO, contextual answers and many more features
If you compare different Customer Support Software services you shouldn’t only look at their features list and available pricing plans. Pay attention to the fact that the service must be meeting your needs and team so the more flexible their offer the better. Check which platforms are supported by TeamSupport and nanoRep and make sure you will get mobile support for whichever devices you use in your company. It may also be a good idea to examine which languages and countries are supported, because this might be a deal breaker for many businesses.
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