What is better SysAid or Substly? If you want to get a convenient way to find out which IT Asset Management Software product is better, our proprietary method gives SysAid a score of 9.2 and Substly a score of 8.7 for all round quality and performance. At the same time, SysAid is rated at 98%, while Substly is rated 96% for their user satisfaction level.
You can also assess their product details, such as modules, tools, options, plans, costs, and many more. See if the software can customize some of its processes to guarantee it fits your own business processes.
Right now, the most popular solutions in our Help Desk Software category are: Zendesk, Salesforce Service Cloud, Freshdesk.
Once integrated, you’ll benefit from extended capabilities from within SysAid.
BI Analytics, powered by Qlik
TeamViewer for a robust remote control solution
GFI Software for superior patch management capabilities.
Automate Joe is SysAid’s built-in service orchestration engine, powered by CA Automic
In addition, SysAid offers 3rd party integrations with leading software applications and services, like Jira Software, Slack, Skype, Salesforce, Trello, and many more.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Coca Cola, Panasonic, Adobe, Lufthansa, LG
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Combining the functionalities of help desk and management tools, SysAid won our Expert's Choice Award. It is a feature-rich, easily configurable, and highly scalable help desk solution targeted at large businesses. It supports iOS and Android-based mobile devices, making the platform accessible to users anytime, anywhere.
Substly provides two distinct pricing packages, including an enterprise pricing option. Take a closer look at the details and choose the plan that best suits your business needs.
Substly connects with the following business systems and applications:
Microsoft Entra ID (formerly Azure AD)
Google Workspace
Browser extensions (Chrome, Safari, Edge, Firefox)Microsoft Dynamics Business Central
Quickbooks Online
Xero
Microsoft Dynamics 365 Business Central
Fortnox
Business Bank Accounts (EU & UK)
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Bilendo, Visiba Care, Vertiseit
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Substly is an innovative SaaS management platform designed to streamline license management, enhance security, and foster seamless collaboration within organizations.
Almost as crucial as features and client support responsiveness are pricing plans offered by SysAid and Substly. While cost should not be the only aspect it’s surely a key thing to think about. You should look for a flexible pricing package that can be adjusted to your company size and easily scaled up if your business expands. You should be certain you don’t choose pricing plans that have advanced tools that you won’t find a use for and always make an effort to get in touch with the vendor directly as enterprises can frequently count on special pricing. You should also try out a free trial or demo of every product to spend at least some time using it. It’s a helpful experience that doesn’t require you to pay any money and offers a practical overview of what it feels like to work with SysAid and Substly.
Page last modified
Why is FinancesOnline free?
FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
