What is better SysAid or Substly? With a wide range of features, pricing, terms, and more to evaluate, choosing the best IT Asset Management Software for your organization is hard. Nevertheless by working with our system, it is simple to match the features of SysAid and Substly together with their general score, respectively as: 9.2 and 8.7 for overall score and 98% and 96% for user satisfaction.
You can also assess them feature by feature and see which application is a more suitable fit for your business. Don’t forget to ask for a trial version first prior to getting a plan to see how the program works in real setting.
Our team put a lot of effort to review all popular Help Desk Software services offered out there, but among them these three deserved our special attention: Zendesk, Salesforce Service Cloud, Freshdesk.
Once integrated, you’ll benefit from extended capabilities from within SysAid.
BI Analytics, powered by Qlik
TeamViewer for a robust remote control solution
GFI Software for superior patch management capabilities.
Automate Joe is SysAid’s built-in service orchestration engine, powered by CA Automic
In addition, SysAid offers 3rd party integrations with leading software applications and services, like Jira Software, Slack, Skype, Salesforce, Trello, and many more.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Coca Cola, Panasonic, Adobe, Lufthansa, LG
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Combining the functionalities of help desk and management tools, SysAid won our Expert's Choice Award. It is a feature-rich, easily configurable, and highly scalable help desk solution targeted at large businesses. It supports iOS and Android-based mobile devices, making the platform accessible to users anytime, anywhere.
Substly provides two distinct pricing packages, including an enterprise pricing option. Take a closer look at the details and choose the plan that best suits your business needs.
Substly connects with the following business systems and applications:
Microsoft Entra ID (formerly Azure AD)
Google Workspace
Browser extensions (Chrome, Safari, Edge, Firefox)Microsoft Dynamics Business Central
Quickbooks Online
Xero
Microsoft Dynamics 365 Business Central
Fortnox
Business Bank Accounts (EU & UK)
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Bilendo, Visiba Care, Vertiseit
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Substly is an innovative SaaS management platform designed to streamline license management, enhance security, and foster seamless collaboration within organizations.
Company Email
hi@substly.com
Contact No.
Company's Address
Substly AB
Vera Sandbergs allé 5B, Göteborg, Västra Götaland 411 33
Sweden
You shouldn’t expect simply a wide range of functionalities and adjustable pricing plans from a reliable IT Asset Management Software. Almost as important as core features is a top-notch customer support. You want to make sure that when you have any questions about SysAid or Substly, or you face some problems, or perhaps you’ll want to ask for a specific update or feature useful to your company you can trust in a responsive and helpful customer support. See if solutions such as phone support, tickets or live chat are provided. What is more, it’s a major asset if you are able to profit from individual training or at least an FAQ you can use.
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