What is better SysAid or Samanage? Buying the best Customer Support Software product is all about comparing various solutions and determining the top application for your specific needs. Our proprietary algorythm will give you a fast look at the general rating of SysAid and Samanage. For total quality and performance, SysAid scored 9.2, while Samanage scored 8.9. On the other hand, for user satisfaction, SysAid earned 98%, while Samanage earned 98%.
Below it's also possible to verify their functionalities, terms, plans, etc. to find out which software will be more appropriate for your needs. One key aspect to check is if the application lets you to enable/disable restrictions on various types of users to protect any sensitive company data.
Those of you who don't have much time or could use a Help Desk Software suggestion from our team may want to investigate these top choices for the current year: Salesforce Service Cloud, Zendesk, Freshdesk.
Once integrated, you’ll benefit from extended capabilities from within SysAid.
BI Analytics, powered by Qlik
TeamViewer for a robust remote control solution
GFI Software for superior patch management capabilities.
Automate Joe is SysAid’s built-in service orchestration engine, powered by CA Automic
In addition, SysAid offers 3rd party integrations with leading software applications and services, like Jira Software, Slack, Skype, Salesforce, Trello, and many more.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Coca Cola, Panasonic, Adobe, Lufthansa, LG
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Combining the functionalities of help desk and management tools, SysAid won our Expert's Choice Award. It is a feature-rich, easily configurable, and highly scalable help desk solution targeted at large businesses. It supports iOS and Android-based mobile devices, making the platform accessible to users anytime, anywhere.
The vendor offers subscription plans on by quote basis. The exact price will depend on the number of agents (ticketing) and devices (asset management) your will need. This allows Samanage to tailor their pricing to your individual needs and ensure you won’t be overpaying for elements you don’t need. It’s also possible to get rates for unlimited assets and agents if you want.
If you want to learn more about their enterprise pricing you can easily request a quote here. There is also a great Samanage 14-day free trial available that should give you a good firsthand impression of the software’s capabilities.
Almost as essential as functionalities and client support responsiveness are pricing options provided by SysAid and Samanage. Even though price should not be the sole aspect it’s surely a key thing to think about. You should count on a flexible pricing package that can be matched with your team size and effortlessly scaled up when your business expands. Be sure that you don’t select plans that have extra features that you won’t use and always make an effort to get in touch with the vendor directly as enterprises can often count on more affordable prices. You should also check out a free trial or demo of every software to spend at least some time working with it. It’s a useful experience that doesn’t require you to pay any money and gives you a reliable overview of what it feels like to work with SysAid and Samanage.
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